Hospitality Supervisor (Front of House)

About the Opportunity

Magnolia Bakery is coming to Louisville!

As the first Magnolia Bakery franchise location, we're looking for passionate leaders who want to be part of something special from day one. This is a unique opportunity to help launch an iconic New York bakery brand while joining a growing franchise organization with exciting opportunities for career advancement as we expand throughout Louisville and beyond.

If you thrive in a fast-paced environment, love developing people, and are passionate about delivering exceptional guest experiences, we'd love to meet you.

Position Summary

The Front of House Supervisor plays a key leadership role in creating memorable guest experiences while supporting the day-to-day operations of the bakery. Working alongside the Manager on Duty, you'll lead by example, coach and develop team members, and ensure Magnolia Bakery's standards for hospitality, product quality, and operational excellence are consistently delivered.

You'll inspire your team to bring our SWEET Values to life while helping build a positive, fun, and high-performing culture.

What You'll Do:

Leadership & Team Development

• Lead, coach, and motivate Front of House team members while creating a positive and engaging work environment.
• Support onboarding and training of new team members on company processes, policies, and service standards.
• Help develop employees through coaching, feedback, and recognition.
• Foster teamwork by working side-by-side with the team during every shift.
• Assist management with scheduling breaks, meal periods, and daily staffing needs.

Guest Experience

• Deliver exceptional hospitality by greeting every guest with warmth and enthusiasm.
• Ensure every customer receives friendly, knowledgeable, and efficient service.
• Answer product questions, catering inquiries, and phone orders.
• Resolve guest concerns promptly and professionally, creating positive experiences even when challenges arise.

Operations

• Perform opening and closing procedures.
• Maintain Magnolia Bakery's presentation, cleanliness, and food safety standards.
• Communicate effectively with management and team members to ensure smooth daily operations.
• Support execution of company policies, procedures, and operational standards.
• Assist with merchandising, product displays, inventory organization, and bakery presentation.

What We're Looking For

• Minimum of one (1) year of supervisory experience leading teams of 10 or more in a retail, hospitality, or food service environment.
• Experience in fine dining, fast casual, or premium hospitality environments preferred. Banquet, catering, or high-volume guest service experience is a plus.
• Familiarity with POS systems, preferably Toast POS, with strong cash handling and cash reconciliation experience.
• Knowledge of inventory control, food safety standards, sanitation practices, and proper food handling procedures.
• Strong leadership skills with a proven ability to train, coach, develop, and motivate a diverse team.
• Excellent communication and interpersonal skills with a proactive, solution-oriented approach to problem solving.
• Highly organized with the ability to manage multiple priorities while maintaining exceptional attention to detail in a fast-paced environment.
• Passion for delivering outstanding guest experiences and creating memorable moments.
• Positive attitude, strong work ethic, and willingness to lead by example.
• Flexible availability, including mornings, evenings, weekends, and holidays.

Why You'll Love Working Here

• Join the founding Launch Team for Louisville's first Magnolia Bakery franchise. You'll help build the culture, set the standard, and create an unforgettable guest experience from day one.
• Career growth is built into this opportunity. As SweetNess Ventures expands throughout Louisville and beyond, the leaders who help launch our first bakery will be first in line for future Assistant Manager, General Manager, Training, and Multi-Unit leadership opportunities.
• Flexible scheduling.
• Employee discount plus one complimentary dessert every shift.
• Be part of a fun, collaborative culture centered around hospitality, teamwork, and celebrating life's sweetest moments.
• Make a lasting impact by helping build an iconic brand in Louisville from the ground up.

Physical Requirements

• Stand and walk for extended periods (3–5 hours at a time).
• Frequently bend, reach, and lift up to 30 pounds.
• Occasionally lift or move heavier items with assistance.

At SweetNess Ventures, we're committed to creating an inclusive workplace where everyone feels welcome, supported, and empowered to grow.

Team member safety remains a top priority, and we maintain all food safety and workplace standards to provide a safe environment for both our employees and guests.

Pay: $18.00 - $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Work Location: In person

Benefits:

Salary : $18 - $20