General Manager

Store Manager | Magnolia Bakery | New Store Opening – Staten Island, NY

Position Summary

The Store Manager is responsible for managing the daily operations of the bakery while optimizing customer engagement, employee experience, and overall business performance. This is an exciting opportunity to help launch Magnolia Bakery's newest Staten Island location and build a high-performing team from the ground up.

The Store Manager is a hands-on leader who coaches, develops, and inspires associates while ensuring operational excellence, exceptional guest service, and consistent execution of Magnolia Bakery's standards.

Key Responsibilities

• Oversee the creation of daily production lists to ensure the timely preparation and delivery of the freshest bakery products possible.
• Lead the onboarding, training, coaching, development, and performance management of associates.
• Provide associates with ongoing updates and guidance regarding health and safety guidelines, zoning, meal and rest breaks, product knowledge, operational procedures, and weekly training initiatives.
• Partner with the General Manager to manage associate performance and ensure employees are meeting role expectations while supporting their professional growth within Magnolia Bakery.
• Help team members develop new skills by cross-training employees, providing coaching, and matching associates with experienced team members when appropriate.
• Support the General Manager with performance improvement plans and document employee performance when expectations are not being met.
• Adhere to all Magnolia Bakery health, safety, food safety, and operational protocols.
• Gather, document, and communicate customer or employee incidents should they arise.
• Assist management with scheduling, staffing levels, meal and rest breaks, and daily operational assignments.
• Train associates on company processes, policies, procedures, customer service standards, POS systems, and job responsibilities.
• Ensure consistent execution of Magnolia Bakery's standard operating procedures and all company policies outlined in the Employee Handbook.
• Inspire and encourage employees to maintain a positive, collaborative, and high-morale work environment.
• Intervene professionally when incidents arise involving difficult customers, guest concerns, employee disagreements, injuries, theft, or other operational issues.
• Lead by example by delivering outstanding hospitality and creating an exceptional guest experience every day.

What You'll Bring to Magnolia Bakery

• 3–5 years of store or team leadership experience within retail, bakery, hospitality, restaurant, café, or culinary operations.
• Must be at least 18 years of age or older and legally authorized to work in the United States.
• Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
• Ability to be trained and work in any Magnolia Bakery New York City location if business needs require.
• A genuine desire to be part of a close-knit team committed to transforming the traditional retail bakery experience.
• Ability to hold yourself and your team to high standards of performance and accountability.
• A welcoming, positive, and helpful attitude with strong leadership skills.
• Ability to learn new technology quickly and accurately operate POS systems.
• Strong organizational skills with the ability to prioritize workload and manage multiple responsibilities independently.
• Excellent verbal and written communication skills.
• Commitment to consistently executing Magnolia Bakery's policies, procedures, and operational standards.
• Ability to inspire, motivate, coach, and encourage employees while fostering a positive workplace culture.
• Confidence to professionally resolve customer concerns, employee disagreements, injuries, theft, and other in-store incidents.

Physical Demands & Work Environment

• Ability to stand and walk continuously for 3–5 hours without a rest break.
• Frequent use of hands.
• Occasionally required to climb, stoop, bend, reach, kneel, or crouch.
• Ability to occasionally lift and carry moderate to heavy items (10 pounds).
• Comfortable working around commercial bakery equipment and hot cooking equipment.

Training

Upon successful completion of Magnolia Bakery's comprehensive 4-week management training program, Store Managers will be expected to primarily work closing shifts for the following three months. During this period, managers should expect to close approximately 4–5 shifts per week to gain operational expertise and leadership experience.

Why Join Magnolia Bakery?

Magnolia Bakery is one of the world's most iconic bakeries, known for delivering exceptional desserts and unforgettable guest experiences. As part of our newest Staten Island location, you'll have the unique opportunity to help launch a brand-new bakery, build an incredible team, and grow your career with an internationally recognized brand.

If you're passionate about hospitality, leadership, and creating memorable experiences for guests and employees alike, we'd love to hear from you.

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Paid time off

Work Location: In person

Salary : $50,000 - $65,000