What are the responsibilities and job description for the Desktop Support Specialist position at Magnit Global?
Title:
Desktop Support Specialist - Onsite role
Duties
Deploy new computers to customers. Also evaluate, refurbish, and redeploy computers.
Troubleshoot user problems at the desktop.
Knowledge of PC hardware, software and networking issues.
Independently resolves hardware break-fix issues, network connectivity and application related questions for third party products.
Coordinates with the appropriate subject matter experts to obtain assistance to resolve concerns for proprietary applications of the client.
Assist Project Managers in the end to end process for destination moves and hardware/software upgrades.
Includes client interviews, technology evaluations and recommendations, developing integration requirements, application configuration/distribution, UAT, on site resource management, technical training and Day One support.
Skills Required:
3-5 years’ experience of Desktop Support working in a busy IS Department or other relevant work experience
Ability to troubleshoot network related issues (TCP/IP, DNS) from the desktop.
Ability to Multi-Task
Strong Work Ethic
Strong Project Management and Resource Allocation Skills
Thorough knowledge of Windows desktop OS
Basic knowledge of Mac OS.
Thorough knowledge of Microsoft Office suite in support of end user troubleshooting and requests.
Familiarity with desktop imaging process .
Working knowledge of PDQ management suite is a plus.
Awareness of Infrastructure technology, such as Active Directory, LANs, TCPIP, VPN’s, Linux / Unix would be beneficial but is not essential.
Location: New York Law School - NY, NY 10013 (Onsite)
Pay Rate: $25.87 - $27.27 /Hour W-2 Only (based on Education/Experience)
Contract: 1.5-months (Possible extension)
Health, dental, vision, 401k (provided minimum eligibility hours are met)
Salary : $26 - $27