What are the responsibilities and job description for the Patient Account Representative position at Magnet Solutions?
About Us:
At Magnet Solutions, we pride ourselves on delivering exceptional service to our healthcare clients and their patients. As a Patient Account Representative, you’ll be the voice of compassion and clarity, guiding patients through their billing inquiries and helping them find solutions with empathy and professionalism.
What You’ll Do as a Patient Account Representative:
- Serve as a liaison between patients and healthcare providers regarding billing inquiries.
- Manage inbound and outbound calls with a focus on delivering exceptional customer service.
- Resolve patient concerns related to insurance, billing, and account balances.
- Maintain and update patient account records, ensuring accuracy and confidentiality.
- Work with the patient to understand their financial needs and find a payment option that works best for them.
- Perform billing functions such as collecting payments, arranging payment plans and follow up on inadequate payments.
- Uphold compliance with state and federal regulations and client-specific policies.
What We’re Looking For:
- High school diploma or equivalent preferred
- Experience in medical billing or a related field preferred, but willing to train the right individual.
- Strong communication, organizational, and customer service skills.
- Ability to work independently and thrive in a fast-paced environment.
- Proficiency in Microsoft Office Suite and data entry systems
- A positive, team-oriented attitude and a commitment to excellence.
Experience:
- Communication skills: 1 year (Required)
- Resolving account discrepancies and reconciling payments: 1 year (Preferred)
- Healthcare Management: 1 year (Preferred)
Why Join Us?
- Be part of a mission-driven team that values integrity, empathy, and growth.
- Enjoy opportunities for professional development and advancement.
- Make a meaningful impact on the lives of patients and their families.
- Magnet Solutions fosters an uplifting team-oriented environment that has earned us recognition as one of the Best Places to Work from 2018-2026.
Physical Requirements:
- Prolonged periods of sitting and computer use.
Job Type:
- Full-Time Monday - Friday
- In Person - Scottsbluff, NE
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance