Warranty Analyst

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Group Summary:

JOB SUMMARY:

Researches and analyzes the reliability of Products produced by the company. Interprets and initiates various elements of the Magna Mirror quality system. Performs product testing and audits products and processes to ensure system compliance with customer requirements/specifications. Provides a central point of contact for customer reporting of field failures of company products. Work is complex and requires strong analytical skills and a broad knowledge of all company products. Assists in and/or leads customer-driven root cause analysis processes (i.e. DCAR & 8D). Visually inspects customer part returns and determines the disposition of any non-conforming product. Performs other duties as necessary including providing product launch support to Quality Engineers. Properly handles and disposes of any hazardous waste material. May represent operations quality when conveying information to customers and establishing control limits. May develop/analyze product testing procedures and set up testing. Work is performed under little or no supervision. Performs quality systems audits and other duties in support of Company and Customer standards, goals, and objectives.

REQUIREMENTS:

Bachelor’s Degree and/or Quality Technician certification by the American Society of Quality; or equivalent. Significant related work experience including blueprint reading skills. Demonstrated ability to troubleshoot, update, and work on all processes/testing/customers in designated area of responsibility. Demonstrated strong interpersonal and written/verbal communication skills to communicate with internal and external contacts and work in a team environment. Must be able to lead, train, and support other staff. Strong project management and problem-solving skills to work on complex projects independently under minimal work direction. Basic math/reading, SPC, and fixture measurement skills including decimals and fractions. Ability to lift 40 pounds or more. Good written/verbal communication and interaction skills to communicate with internal and external contacts. Demonstrated ability to work without direct supervision. Demonstrated problem solving skills with the ability to troubleshoot processes and equipment. Basic knowledge of standard work, in-process control sheets, and quality standards related to job. Demonstrated strong communication skills in order to work with internal and external contacts at all levels within the organization and represent the company in a professional manner. Must have knowledge of all company product assemblies covered under the warranty system. Must understand all potential failure modes of the assemblies and be able to interpret descriptions and indications of the problems by the customer. Demonstrated strong analytical, troubleshooting and problem solving skills for successful performance of job duties High degree of computer capability particularly in Microsoft Excel and Microsoft Access. Ability to analyze data and produce reports including forecasting and financial projections. Assists in development and implementation of quality procedures, work instructions and standards. Understands Magna Mirrors Holland’s quality policy and assures compliance with ISO/IATF systems.

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