What are the responsibilities and job description for the Regional Account Manager position at MAGID GLOVE & SAFETY MANUFACTURING CO, LLC?
Essential Responsibilities:
Account Management:
- Build and maintain strong, long-lasting relationships with assigned accounts.
- Serve as the primary point of contact for customers, ensuring their needs are met and exceeded.
Account Growth:
- Identify opportunities to upsell and cross-sell products and services that align with customer needs.
- Develop strategies to increase revenue and drive year-over-year growth within assigned accounts.
Customer Retention:
- Proactively engage with customers to understand their evolving needs and ensure satisfaction.
- Implement strategies to retain high-value customers and reduce churn.
Problem Solving:
- Act as a trusted advisor to customers by providing tailored solutions to address their challenges.
- Collaborate with internal teams to resolve customer issues promptly and effectively.
New Account Integration:
- Manage accounts transferred from the Business Development team and build strong relationships with these new customers.
- Create and execute plans to nurture and grow new accounts.
Performance Metrics:
- Meet and exceed KPIs related to customer interactions, call time and value-added activities.
- Maintain accurate records of customer interactions and account activities in the CRM system.
Magid offers a variety of benefits to our team members including:
- Health, dental, vision, life and disability insurance
- Bonus plan
- 401k retirement plan with company match
- Company provided Profit Sharing
- Participation in Magid Paid Time Off (PTO) Policy
- 9 Paid Holidays
Salary is adjusted based on job-related factors permitted by law, such as experience, trainings, geographic location, additional qualifications such as licensure or certifications, market factors, and responsibilities.
Required Skills:
- Strong communication and interpersonal skills with a focus on building lasting relationships.
- Ability to identify customer needs and recommend appropriate solutions.
- Results-oriented with a track record of achieving and exceeding goals.
- Proficient in using CRM software and other sales tools.
- Excellent organizational and time-management skills
- Strong presentation skills
- PC skills – Microsoft Office: Word, Power Point, Outlook and Excel
- 1 years of experience in account management, inside sales, or customer relationship roles (B2B preferred).
- Bachelor's degree preferred
- Office
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
This job description in no way states or implies that these are the only duties to be performed by the Team Member(s) incumbent in this position. Team Member(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
Magid Glove and Safety is a leading manufacturer and distributor of safety products and head-to-toe personal protective equipment (PPE). Over the last 78 years, Magid has developed numerous innovative products that have revolutionized the safety industry, and we have played a significant role in enhancing safety standards worldwide.
Magid is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
