What are the responsibilities and job description for the Customer Experience Specialist - Construction position at MAGID GLOVE & SAFETY MANUFACTURING CO, LLC?
At Magid, we’re not just passionate about safety—we’re passionate about people. As an industry leader, we’ve built an innovative and collaborative environment where diversity is celebrated, ideas are valued, and personal and professional growth never stops.
Essential Responsibilities:
- Answer all incoming phone and email communications from your assigned accounts in a timely and professional manner
- Analyze inventory levels to determine warehouse selection for order entry
- Frequently provide detailed quotes with requested quantities and information to customers via email & phone
- Manage and resolve a high volume of incoming communications from internal and external customers
- Contact Magid suppliers to inquire on ETA dates, expedites and potential cancelation requests
- Ability to effectively prioritize work time to ensure efficiency
- Accurately enter orders and customer data into an AS/400 system
- Solution oriented and self-motivated
- Able to resolve conflicts and set appropriate expectations with customers and sales team
- Provide back-up coverage for peers when needed
- Other tasks as assigned
Experience/Education Required/Sought:
- Associates degree or equivalent work experience preferred
- 2 years of work experience in Customer service required
- On the job training provided
Work Environment/Physical Requirements/PPE:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training, geographic location, additional qualifications such as licensure or certifications, market factors, and responsibilities.
Magid offers a variety of benefits to our team members including:
- Health, dental, vision, life and disability insurance
- Bonus plan
- 401k retirement plan with company match
- Company provided Profit Sharing
- Participation in Magid Paid Time Off (PTO) Policy
- 9 Paid Holidays
Magid Glove & Safety is a leading manufacturer, distributor, and importer of hand protection and safety products, e.g,.work gloves, fall protection, reusable and disposable respirators. We are an innovative, growing, and privately held business, that has been delivering safety solutions to thousands of companies since 1946.
Magid is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.