Medical Spa Coordinator (Front Desk)

Job Title: Medical Spa Coordinator (Front Desk)

Location: Keller, TX

Company: Magic Touch, MD

Job Type: Full-Time

Compensation: Competitive pay

About Us: Magic Touch, MD is a growing, patient-centered medical spa known for delivering high-quality aesthetic and wellness services. We are passionate about helping our patients look and feel their best. Our main purpose is to help our patients enhance their natural features and help them age gracefully.

Job Description: We are seeking a professional, organized, and personable Medical Spa Coordinator (Front Desk) with a strong background in client service, scheduling, and patient communication. This individual will play a key role in creating an exceptional patient experience while ensuring smooth daily operations and maintaining high service standards.

Key Responsibilities:

1. Patient Coordination & Front Desk Operations

• Manage scheduling, rescheduling, and appointment cancellations
• Facilitate patient check-in and check-out processes
• Maintain and update patient profiles
• Verify completeness of required forms and documentation
• Process payments accurately
• Coordinate appointment confirmations and reminders
• Respond to phone calls, messages, and general patient inquiries

2. Patient Experience & Retention

• Conduct follow-up communication as needed after visits
• Support patient rebooking and retention efforts
• Ensure patients understand next steps
• Reinforce aftercare instructions provided by clinical staff
• Coordinate communication between patients and clinical staff

3. Business & Operational Support

• Assist with retail transactions and product purchases
• Maintain product displays
• Provide general product and membership information
• Support membership tracking and renewals
• Monitor inventory levels and notify team when supplies are low
• Assist with ordering and restocking
• Route detailed or clinical questions to appropriate staff

4. Scope of Role

• Do not diagnose conditions or provide medical advice
• Do not independently recommend treatments

Qualifications:

• Experience in a medical office, med spa, hospitality, customer service, or other client-facing role
• Strong verbal and written communication skills
• Professional, calm, and empathetic demeanor
• Organized, reliable, and able to follow tasks through to completion
• Comfortable managing schedules, coordinating appointments, and handling multiple tasks throughout the day
• Able to explain services, processes, and pricing in a clear and respectful manner
• Comfortable handling sensitive conversations with professionalism and discretion
• Basic computer proficiency, including experience with scheduling systems, electronic records (EMR/EHR), email, and general office software
• Ability to work in a fast-paced, patient-facing environment while maintaining attention to detail
• Experience in aesthetics, skincare, or a medical setting is preferred but not required; training will be provided

What We Offer:

• Competitive compensation
• Discounted or complimentary treatments
• Supportive, collaborative work environment
• Ongoing training and career development

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Continuing education credits
• Employee discount
• Flexible schedule
• Opportunities for advancement
• Professional development assistance

Ability to Commute:

• Keller, TX 76248 (Required)

Ability to Relocate:

• Keller, TX 76248: Relocate before starting work (Required)

Work Location: In person

Salary : $18