Snowsports Director

Position Summary

The Snowsports Director leads all aspects of the Snowsports school, including instruction, daily operations, staffing, guest experience, and program development. This hands-on leadership role is responsible for delivering safe, high-quality programs, supporting a welcoming community resort environment, and driving participation and revenue.

Key Responsibilities

Hands-On Leadership

· Serve as a working leader by regularly teaching lessons and supporting on-snow operations.

• Lead by example in guest service, professionalism, and teaching quality

· Serve as the primary point of contact for instructors, guests, and partner departments.

Program Management

• Design and deliver lesson programs (private, group, children’s, beginner-focused offerings)
• Keep programs simple, efficient, and accessible to local and visiting guests
• Adjust offerings based on weather, staffing levels, and demand

Staff Management

• Recruit, hire, train, and mentor a small team of instructors (often part-time/seasonal)
• Build a positive, tight-knit team culture
• Create weekly schedules and manage daily lesson assignments
• Provide ongoing coaching and support to develop instructor skills

Daily Operations

• Oversee check-in, lesson group organization, and on-snow flow

· Provide operational support as needed, including desk coverage, rental coordination, instruction, and guest assistance.

· Coordinate with lift operations, grooming, and base lodge teams to support smooth daily operations.

· Coordinate with ski patrol and validation/ticketing staff to ensure safe guest flow and proper access for lesson participants.

• Handle last-minute changes due to weather or staffing

Guest Experience

• Personally engage with guests to create a friendly, community-oriented environment
• Resolve guest concerns quickly and professionally
• Build relationships with repeat guests, families, and local programs
• Ensure beginner guests feel comfortable and supported

Financial & Administrative Responsibilities

• Manage a modest department budget with a focus on cost efficiency
• Track lesson revenue, staffing costs, and participation rates
• Assist with pricing decisions and local marketing efforts
• Handle basic reporting and payroll coordination

Safety & Risk Management

• Promote a strong safety culture on and off the snow
• Ensure instructors follow teaching and safety standards
• Train staff in basic emergency procedures
• Monitor conditions and adapt operations accordingly

Collaboration & Cross-Department Coordination

· Work with the Marketing Manager to promote Snowsports programs, develop seasonal campaigns, and increase lesson participation.

· Partner with the Guest Services Manager to ensure seamless guest experience from booking through lesson completion.

• Provide input on packaging lessons with tickets, rentals, and promotions
• Share guest feedback and operational insights to improve offerings and communication
• Align daily operations with Guest Services to ensure efficient flow during peak periods and events

Qualifications

Education & Experience

· Required: 3–7 years of Snowsports instruction experience.

· Required: PSIA/AASI Level I or II certification.

· Preferred: 1–3 years of leadership or supervisory experience.

· Preferred: PSIA/AASI Level II or III certification and experience in a small or community-based resort environment.

Key Skills for Success

• Leadership & Team Development – Ability to inspire, mentor, and retain a small, high-performing team
• Operational Efficiency – Skilled in running lean, effective programs with limited resources
• Customer Experience Mindset – Dedicated to creating a welcoming, memorable guest experience
• Financial & Business Acumen – Comfortable managing budgets, pricing, and revenue performance
• Problem Solving Under Pressure – Able to adapt quickly to changing weather, staffing, and guest needs
• Passion for Skiing and Independent Mountain Culture – Deep appreciation for Snowsports and a community-focused, independent resort identity

Working Conditions

• Significant outdoor and on-snow work in winter conditions
• Weekends, holidays, and peak periods required
• Physically active role including teaching skiing/snowboarding

Success Factors

• Builds a loyal, returning guest base
• Maintains positive, motivated staff despite limited resources
• Balances quality instruction with operational efficiency
• Creates a welcoming, community-driven atmosphere

Pay: $27.50 - $30.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person

Salary : $28 - $30