Support Technician - Level 1 (Remote/Virtual)

Job Details

Description

WE MAKE PEOPLE SMILE

Magic Memories is a company that delights and amazes guests on the simple but universal concept of making people smile, and has driven that concept into its product, service, and innovation philosophy.

Magic Memories is a recognized global leader in its market space. Our company focus and primary business domain are within the live entertainment/ destination resorts – tourism industry! Magic Memories, its owners, and investors are known for its strong track record of successful business ventures in a variety of business domains.

We strive toward innovation and forward-thinking in an established legacy business with pivoting technological advancements. Long-standing partner relationships within the tourism space, as well as a track record of success and profitability, provide a stable environment for innovation, new ideas, and continued growth!

Your primary task will be to support Magic’s site-deployed systems and photography gear to keep our customers smiling

• Work with developers and cloud operations on new projects and improvement of existing projects
• Provide troubleshooting and fault-finding services for system and network problems
• Work with the team to help develop procedures and documentation
• A vital member of the global infrastructure team
  
  

Are you interested in?

• Deploying and supporting a complex set of new and existing applications at various attractions and sites
• Designing and implementing reliable processes and practices - help craft standards and consistency within the team, and ultimately throughout the global enterprise
• Performing upgrades, performance improvements, and rolling out architectural overhauls of existing products
• Help to further instill a culture of forward-thinking technical operations where all team members are challenging themselves and each other to design, build and deploy reliable and secure systems.
• Effectively communicating any technical issues or concerns
• Making suggestions for improvements to enhance the customer’s experience or improve efficiency
  
  

The Technical Requirements

• 4 years’ experience in technical support roles (SysAdmin/SRE/similar)
• Strong Windows systems administration - Primarily Windows 10 (some Windows 7)
• In-depth familiarity with modern ticketing systems; ConnectWise and JIRA system knowledge a plus
• Deployments – upgrades / new installations of gear, hardware, and software (internally developed)
• Familiarity with basic data security methodologies and concerns
• Familiarity with photography gear a plus
  
  

The Non-Technical Requirements

• Must be a self-starter and self-motivated to prioritize and initiate action against tickets and/or to escalate to the appropriate internal team
• Advanced analytical skills and problem-solving skills
• Work efficiently and expediently to minimize outages
• Demonstrable ability to design and implement highly effective technical procedures (and documentation thereof) to help deliver best practices, consistency, and repeatability
• The ability to remain calm, open-minded, and professional in an occasionally stressful and demanding work environment with a wide variety of personalities
• Acumen to perform remote support with internal customers when applicable
• Excellent communication skills, both written and verbal
• Comfort with consistent chat platform usage (Slack)
• Strong personal confidence with a drive to make a positive impact
• Organization and tenacity to see issues through to resolution
• Working within agreed-upon timelines and deadlines; delivering excellent results with a clear timeline in place
• Team-focused; a willingness to partner, teach, document, and learn
  
  

**Hiring Immediately**

Job Type: [FULL TIME]

Classification: [NON-EXEMPT]

Compensation: [$24/hr]

At Magic Memories you will be a part of a retail team that will capture fun, interactive moments of guests at diverse attractions. These are published via both print and digital formats into storytelling products and then sold to our guests.

We offer a fun job with great opportunities to expand your retail and leadership experience with a company that encourages growth and advancement! We offer competitive wages and incentives too!

Magic Memories is a company that delights and amazes guests on the simple but universal concept of making people smile, and has driven that concept into its product, service, and innovation philosophy of capturing, creating, and sharing memories worldwide. For over 20 years our company has offered retail professionals with great opportunities that encourage growth and advancement in our expanding enterprise.

EQUAL EMPLOYMENT OPPORTUNITY– Magic Memories is dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran’s status, or any other factor that is a prohibited consideration under applicable law.