Retail Store Manager

Magic Hour Flagship Store in the heart of downtown Ojai, is looking to expand our team!

Now excepting applications for Retail Sales Manager!

Magic Hour is an enchanting tea salon dedicated to quality, community, connection, and the transformative power of tea. Working at Magic Hour offers a unique opportunity to be part of a vibrant brand that not only sells tea but creates an experience steeped in ritual, wellness, and joy.

Retail Store Manager will be responsible for achieving sales targets and leading the retail team in our store. Overseeing day-to-day operations, staff training and development, and ensuring a positive, inspiring environment for both customers and employees.

This role is essential to creating exceptional guest experiences, maximizing profitability, and upholding the brand standards of Magic Hour.

Duties and Responsibilities

• Establish sales goals, monitor performance, and implement strategies to drive sales growth.
• Coach, mentor, and motivate sales associates to ensure high productivity and exceptional customer service.
• Study and become proficient in the full tea product line, staying informed about new launches and seasonal offerings.
• Develop and implement customer engagement strategies to increase brand loyalty and repeat visits.
• Analyze customer data and sales reports to identify trends and inform merchandising and promotional decisions.
• Maintain inventory levels and oversee merchandising displays to ensure the store is always visually appealing and well stocked.
• Utilize historical sales reports and upcoming marketing trends to scale inventory levels.
• Manage store operations including administrative duties, scheduling, and coordination of promotional campaigns and events.
• Plan, schedule, and conduct tea tastings both onsite and offsite to promote brand awareness and product education.
• Manage customer outreach and community engagement programs to strengthen local presence.
• Oversee store social media activities in alignment with brand guidelines.
• Manage and enforce safety, security, and loss-prevention procedures.
• Manage scheduling of employees, requests for time off, ensuring compliance with labor laws, while maintaining and adhering to internal company policies on overtime and meal breaks.
• Manage and address basic HR needs onsite.
• Ensure the store is in operational excellence - repair requests or attention to unforeseen weather related matters are attended to in accordance with internal company policy.
• Ensure compliance with all applicable laws, regulations, and company policies.
• Supervise, train, and support employees such as Sales Representatives and Retail Store Clerks in customer service, store upkeep, and promotional execution.
• Manage all controllable costs with a focus on maintaining store profitability.
• Ensure the store remains clean, organized, and presentable at all times.
• Marketing - Social, Ad and in store marketing design and campaign creation in alignment with brand and current marketing calendar - Keeping in mind key local events and calendar Holidays.
• Event Planning - In house. Collaborative, one off.
• Partnership with local vendors creating additional visibility.

Requirements and Qualifications

• Bachelor’s degree in business (Not required but a plus), retail management, or a related field.
• Proven track record of successful retail sales management.
• Strong knowledge of customer service and sales principles.
• Excellent communication, leadership, and interpersonal skills.
• Ability to multitask, prioritize, and perform effectively under pressure.
• Highly organized with strong attention to detail.
• Proficient in Microsoft Office and POS systems.(Shopify a Plus)

Please send detailed resume to Lindsey@clubmagichour.com