What are the responsibilities and job description for the Customer Service Representative | Onsite work only (No remote) position at Magellan Solutions USA?
🌟 Customer Service Representative – Mission-Focused Onsite Role 🌟
Location: Bronx, NY | Shift: Primary Evening Shift (3:30 p.m. – 12:00 a.m.)
Magellan Solutions USA, a proud veteran-owned Business Process Outsourcing (BPO) company, is seeking dedicated and empathetic Customer Service Representatives to support a critical Federal client at a premier medical facility in the Bronx, NY.
This is a full-time, essential onsite position. No remote work is available.
🏆 Why Join Magellan Solutions USA?
Serve a Greater Mission: Directly support and serve our nation’s Veterans and the dedicated medical staff who care for them.
Quality Over Volume: Enjoy a lower call volume environment, typical of an evening shift, focusing on quality interactions.
Inbound Only: Focus on helping callers; this role involves inbound calls exclusively.
Exceptional Work Environment: Work directly within a respected, modern medical facility.
Supportive Team: Be part of a mission-driven team that values reliability, service, and making a daily impact.
📞 What You Will Be Doing
Serve as the first point of contact, answering inbound calls with exceptional professionalism, courtesy, and empathy.
Accurately and efficiently transfer calls to the appropriate departments or personnel.
Strictly adhere to established federal and facility procedures to maintain high reliability and security standards.
Provide consistently excellent service to Veterans, medical staff, and facility clients.
📅 Compensation and Schedule Details
Primary Shift: Monday, Tuesday, Friday, Saturday, Sunday | 3:30 p.m. – 12:00 a.m. (Evening)
Flexibility Requirement: Candidates must be flexible and able to cover occasional reassignment to other 8-hour shifts to ensure 24/7 facility coverage:
A: 7:30 a.m. – 4:00 p.m. (Day)
B: 3:30 p.m. – 12:00 a.m. (Evening)
C: 12:00 a.m. – 8:00 a.m. (Overnight/Grave)
✨ What We’re Looking For
Required: High School Diploma or equivalent.
Experience: Previous customer service or call center experience is highly preferred.
Communication: Exceptional verbal communication skills and professional phone etiquette.
Character: Highly reliable, meticulously detail-oriented, and organized.
Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Clearance: Ability to pass an extensive Federal background check is mandatory.
Military Connection: Prior military experience, or experience supporting military/veteran families, is a significant advantage.
Ready to start a career where your work genuinely matters?
👉 Apply now to join a supportive, mission-driven team making a direct impact on the lives of our nation's Veterans every day.