What are the responsibilities and job description for the Customer Service Representative On-site position at Magellan Solutions USA?
Job Overview
Join our dynamic team as a Customer Service Representative On-site, where your enthusiasm and dedication will make a meaningful difference in our clients’ experiences! In this vital role, you will serve as the first point of contact for customers, providing exceptional service and support in a fast-paced environment. Your energetic approach and clear communication skills will help resolve inquiries efficiently while maintaining a positive atmosphere.
Responsibilities
- Handles incoming calls from consumers who have questions or complaints about a national bank or federal savings association, providing timely, knowledgeable and correct responses using client provided scripts and guidelines.
- Answer incoming phone calls with professionalism, demonstrating excellent phone etiquette.
- Collects the appropriate information from every caller and documents the call according to client requirements.
- Processes/resolves consumer requests, inquiries and concerns in a timely manner.
- Utilize computer skills to accurately enter data into our systems, maintaining up-to-date records.
- Apply knowledge of customer service to understand and communicate effectively with the customer.
- Manage customer inquiries with clear communication skills, ensuring concerns are addressed promptly and thoroughly.
Requirements
- Bilingual abilities are highly preferred to serve diverse client needs effectively.
- Strong communication skills, both verbal and written, with an energetic and positive attitude.
- Previous experience in customer service and/or banking environments is advantageous.
- Proficiency in computer skills including data entry and basic office software.
- Analysis skills to assess customer needs quickly and provide appropriate solutions or guidance.
Pay: $17.20 - $18.20 per hour
Work Location: In person
Salary : $17 - $18