Call Center Customer Service Representative

Job Description

Call Center - Switchboard Operator – Onsite, No Remote Work

Position Highlights:

• Full benefits including healthcare, 401K, Rewards program and Paid time off
• Multi-year contract
• Inbound calls only
• Second Shift - 3pm-11pm, Thursday, Friday, Saturday, Sunday. 32 hours per week and Flexible hours

Magellan Solutions USA is a veteran-owned Call Center and BPO company with a track record of performance. Magellan is actively recruiting for a part-time Call Center Representative opportunity for a Federal client in Erie, PA

Essential Duties and Responsibilities

• Answers incoming calls and communicate with clients with respect, courtesy, empathy, tact, and professionalism.
• Transfer to the appropriate extension or individual accurately.
• Troubleshoots situations accurately, quickly, and efficiently for customers on the phone.
• Be comfortable handling calls from a variety of callers under complex and stressful circumstances.
• Maintain an above average attendance record.

Qualifications/Requirements 

• High school diploma required
• Must have a Real ID
• Outstanding verbal communication skills (phone etiquette).
• Detail oriented, ability to multi-task, and highly organized.
• Prior customer service or call center experience preferred.
• Strong Microsoft Office skills.
• Able to work without direct supervision.

Previous Military encouraged to apply

 Must be able to pass an extensive background check