What are the responsibilities and job description for the Call Center Customer Service Representative position at Magellan Solutions USA (MSUSA)?
Call Center - Switchboard Operator - Onsite Only
Job Description
Job Description
Call Center - Switchboard Operator – Onsite, No Remote Work
Position Highlights:
- Full benefits including healthcare, 401K, Rewards program and Paid time off
- Multi-year contract
- Inbound calls only
- Second Shift - 3pm-11pm, Thursday, Friday, Saturday, Sunday. 32 hours per week.
Magellan Solutions USA is a veteran-owned Call Center and BPO company with a track record of performance. Magellan is actively recruiting for a part-time Call Center Representative opportunity for a Federal client in Erie, PA
Essential Duties and Responsibilities
- Answers incoming calls and communicate with clients with respect, courtesy, empathy, tact, and professionalism.
- Transfer to the appropriate extension or individual accurately.
- Troubleshoots situations accurately, quickly, and efficiently for customers on the phone.
- Be comfortable handling calls from a variety of callers under complex and stressful circumstances.
- Maintain an above average attendance record.
Qualifications/Requirements
- High school diploma required
- Must have a Real ID
- Outstanding verbal communication skills (phone etiquette).
- Detail oriented, ability to multi-task, and highly organized.
- Prior customer service or call center experience preferred.
- Strong Microsoft Office skills.
- Able to work without direct supervision.
Previous Military encouraged to apply
Must be able to pass an extensive background check