What are the responsibilities and job description for the Service Advisor position at Maestranzi Bros.?
SERVICE TEAM
Job Description
Maestranzi Bros. the North Shore’s leader in outdoor power equipment is seeking dedicated, career minded individuals to join our service team. We offer opportunity for long term employment, growth and career advancement. The service team is a critical part of our success. In this role you will have daily interaction with our existing and future customers as well as provide critical support to our overall operations.
If you are looking for an opportunity to develop your career Maestranzi Bros. is the company for you.
Responsibilities:
- Become knowledgeable about the product(s)
- Familiarization with Soft-Biz and Part Smart to locate parts to solve the customers need(s)
- Answer technical questions about the products
- Coordinate orders for customers for inventory not is stock
- Collaborate with colleagues in any/all departments within the company
- Follow up with customers to minimize purchase orders
- Ringing up sales in a very detailed manner
- Cross train in other departments (i.e., sales, parts)
Qualifications:
- High school diploma or equivalent (Required)
- 2-year degree a plus
- Excellent written and verbal communication skills
- Ability to multitask
- Strong attention to detail with problem solving capabilities
- Customer service
- Ability to coordinate orders and sales to customers
- Cohesion in a multi-department team environment
- Proficient with computers
- Strong listening skills
- Product knowledge a plus
Job Type: Full-time
Pay: $22.00 - $28.00 per hour
Benefits:
- Health insurance
- Paid time off
- Retirement plan
Work Location: In person
Salary : $22 - $28