What are the responsibilities and job description for the Customer Experience Analyst II position at maersk?
Customer Service Analyst II 📍 Location: São Paulo, Brazil 🏢 Work Mode: On-site 🌎 Maersk At Maersk, we are looking for a Customer Service Analyst II to join our Customer Experience team in São Paulo. We are seeking a customer-focused professional with experience in international trade and logistics who can manage medium- to high-complexity customer cases while delivering timely solutions and an outstanding customer experience. What You'll Do As a Customer Service Analyst II, you will be responsible for managing customer requests of varying complexity, ensuring prompt resolution while contributing to key performance indicators, particularly Turn Time. You will work closely with internal stakeholders and commercial teams to provide a seamless customer experience. Key Responsibilities Manage medium- and high-complexity customer service cases. Support customers by providing timely, professional, and effective communication. Drive the adoption of digital tools to simplify and improve the customer experience. Build strong relationships with internal stakeholders across the organization. Collaborate closely with Customer Service and Sales teams to deliver customer-focused solutions. Support compliance with the Authorized Economic Operator (AEO) program requirements. Contribute to continuous improvement initiatives that enhance customer satisfaction and operational performance. Requirements Bachelor's degree in Business Administration, Economics, Logistics, International Business, Foreign Trade, or a related field. 2–4 years of experience in customer service, logistics, freight forwarding, or international trade. General knowledge of international trade and logistics processes. Advanced English proficiency. Advanced Microsoft Office skills. Strong communication, analytical, and problem-solving skills. What We're Looking For Customer-oriented mindset with a passion for delivering exceptional service. Strong teamwork and collaboration skills. Results-driven with a high sense of ownership and accountability. Quick learner with the ability to adapt to a dynamic environment. Excellent organizational and problem-solving abilities. #LI-EM1 #RPO Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, pregnancy, gender identity or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com. A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.