Operations Field Support Analyst

The Operational Excellence Ops Field Support role is a go-to resource for Maersk Ground Freight as a day-to-day bridge between Platform, IT, and Operations. This role will be responsible for supporting initiative rollouts, site launches/relocations, L1/L2 ticket triage, and serving as a Subject MatterExpert on all systems and processes. The role will be crucial to drive standardization, improve metrics, drive network optimization initiatives and other Operational Excellence efforts.

Responsibilities:

• Support and deliver Operational Excellence standardization goals and initiatives across the MGF Operations to ensure process alignment, compliance, and network optimization

• Support the different regions in the network with adopting new tools, processes and guidelines

• Day-to-day bridge between Tech, IT and Operations after launchof hypercare.

• Provide front-line site support (via a ticketing system) to troubleshoot system issues and resolve L1/L2 incidents beforePlatformand IT (level 3) are engaged.

• Work closely with Product and Tech to vet and test new system functionality

• Partnerwith Workforce Upskilling & Onboarding to help identify training opportunities.

• Identify and provide requirements across Regional MGF for data products to support the different user-groups and ensure adoption of new data products

• Drive key operational improvement processes at Stations and HUBs

• Expert on 4-wall processes, system configuration settings, and can effectively help design, test, and launch new system functionalities

• Engage with network stakeholders consistently to ensure operational challenges and opportunities for improvement are captured and communicated.

Accountabilities:

• Process and System Optimization

• Process and System Design

• Continuously improve the role charts/capabilities/competencies acrossMGF

• Cross-Product Subhauler Management

• Cross-Product Driver Management

• Compliance Audit - SOPs, KPI, Revenue recognition timeliness

Qualifications:

• A minimum of 8 years experience in the industry

• Able to drive change management

• Not afraid of challenging status quo and senior stakeholders

• Experienced facilitator

• Data driven approach

• Hands on Lean experience

• Able to lead without authority

• Possess a can-do attitude and can drive results

• Team oriented and actively involved in team engagement across different locations

• Understand outcome and input metrics

• Can create followership

Company Benefits:

• Medical

• Dental

• Vision

• 401k Company Match

• Employee Assistance Program

• Paid Time Off

• Flexible Work Schedules (when possible)

• And more!

Pay Range:

$80,000-$87,500

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

#INDEED

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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