Sales Coordinator

Madsen Steel Wire Products is excited to introduce a newly created Sales Coordinator position designed to strengthen communication between customers, the engineering team, and the sales department. This role was developed to support our growing customer base and streamline how new inquiries are managed. The Sales Coordinator will be responsible for handling all incoming job requests from web and phone channels, partnering with engineering to evaluate project fit, and organizing key details before the opportunity is handed off to the assigned salesperson. In addition, this role will support existing customers with general inquiries, assist with order entry, and provide daily administrative and front-office support.

Key Responsibilities

Inquiry Management

• Serve as the first point of contact for all incoming job inquiries from the company website, phone calls, and other external sources.

• Communicate with potential customers to collect initial project details and determine requirements.

• Partner with the engineering team to assess technical feasibility and confirm whether projects align with Madsen’s manufacturing capabilities.

• Organize and document qualified inquiries for review and assignment to the sales team.

Sales & Customer Support

• Prepare and organize job details, specifications, and supporting documentation prior to handoff to the salesperson who owns the account.

• Accurately enter Purchase Orders and Sales Orders into the ERP system according to company guidelines and standards.

• Provide responsive support to existing customers regarding shipping updates, billing questions, and other general inquiries.

• Maintain up-to-date information in ERP and CRM systems to ensure clear communication across departments.

• Customer portal management, entering portal for customer needs and  reports.

Office & Administrative Support

• Welcome and assist visitors, customers, and vendors at the Orland office.

• Support the Assistant General Manager and sales team with customer communication, reporting, and coordination.

• Perform administrative tasks including filing, correspondence, and office organization to support efficient operations.

• 2 years of experience in customer service, inside sales, or sales support role, preferably within a manufacturing environment.

• Strong organizational and multitasking abilities.

• Excellent written and verbal communication skills.

• Proficiency with ERP and CRM systems (JobBOSS or similar manufacturing software preferred).

• Detail-oriented with a commitment to accuracy and follow-through.

• Positive, professional, and customer-focused demeanor.

Work Environment

• On-site position, Monday through Friday.

• Professional office setting within a manufacturing facility.

• Frequent interaction with engineering, production, and management teams.

Salary : $25 - $30