What are the responsibilities and job description for the Information Technology-Help Desk Technician-(FT) position at Madisonhealth?
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Information Technology-Help Desk Technician-(FT)
Scan With Your Phone To Apply!
Position is that of an IT Help Desk Technician, and is responsible for supporting organizations Information Systems. Assists with the tracking of all incident and request tickets for Hospital Systems. Maintains a level of competency and persistence in analyzing, troubleshooting, and solving problems. Provides appropriate reports and documentation to assist with decision making and to ensure that appropriate service levels are maintained.
Retirement - Securing your future
Health Benefits - Safe and Secure, Our Promise
Information Technology-Help Desk Technician-(FT)
Scan With Your Phone To Apply!
Position is that of an IT Help Desk Technician, and is responsible for supporting organizations Information Systems. Assists with the tracking of all incident and request tickets for Hospital Systems. Maintains a level of competency and persistence in analyzing, troubleshooting, and solving problems. Provides appropriate reports and documentation to assist with decision making and to ensure that appropriate service levels are maintained.
- Schedule: Monday-Friday 7:00am-5:00pm.
- On call as necessary.
- Benefit eligible
- Appropriate communication and customer service skills, including phone & email etiquette.
- Ability to learn quickly and adapt to a changing environment.
- Capable of troubleshooting and document network, computer, printer, and software issues.
- Customer service experience, e.g. call center, helpdesk, IT support, etc.
- One year of practical experience in the IT field preferred.
- One year related training and/or course work preferred.
Retirement - Securing your future
- Retirement - 457(b)
- Hospital Pension Plan - 401(a)
Health Benefits - Safe and Secure, Our Promise
- Health Insurance
- Dental and Vision insurance
- Flexible Spending Account
- Life Insurance
- Supplemental Plans
- 340B Pharmacy Program
- Madisonhealth Services Discount
- Personal counseling (in-person and virtual)
- Life management services (child and senior care, moving, pets, home repair, disaster support, discounts, etc.)
- Senior care management
- Child care referral services
- Lifestyle coaching
- Health and wellness resources
- Legal & financial services
- Support tools for managers
- Onsite and virtual trainings
- Critical Incident Stress Management services when tragedy happen