PATIENT ACCOUNT REPRESENTATIVE

Madison Valley Medical Center (MVMC) is an equal opportunity employer. MVMC shall, upon request, provide reasonable accommodations to otherwise qualified individuals with disabilities.

This job description is intended to reflect core areas of responsibility and an incumbent employees’ knowledge and skill set needed to complete those functions. This document is not intended to catalog each individual duty; employees are routinely called upon to address emerging employer requirements in alignment with individual work units and assignments of jobs. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer change.

POSITION PURPOSE

Coordinate and administer patient accounts as they relate to all functions from billing through payment. Employee performs all duties in a manner consistent with the mission and values of MVMC.

GENERAL RESPONSIBILITIES

1. Call for pre-authorizations when required and follow up as necessary.

2. Post payments to accounts when required.

3. Render advice on accounts and bills.

4. Process errors in assigned buckets.

5. Accurately maintain patient information in EMR.

6. Monitor Accounts Receivable to maximize collections with minimal delay.

7. Answer telephone and respond to voicemails in a timely and efficient manner.

8. Be the primary back up to the Patient Access coordinators and be willing to be on Saturday rotations.

9. Be the primary back up to the Patient Financial Councilor position

10. Process Medicaid presumptive eligibility and help patients with Medicaid applications.

11. Satisfactory time and attendance.

12. Assist with various other business office duties as needed.

Education, License/Registration, Experience, Knowledge and Abilities

• High School Diploma required.
• Bachelor’s Degree in Business or similar field preferred.
• At least 3 years’ experience in hospital or clinic setting preferred.
• CPR certification required.

Non-Essential Functions:

Attend workshops, seminars, and educational sessions to keep updated on changes in assigned area(s) of responsibility.

PHYSICAL DEMANDS AND WORKING CONDITIONS

The demands and conditions described here are representative of those the employee must meet to perform the essential functions of the job (see special accommodation statement).

Office Equipment Used: Telephone, Computer, Fax Machine, Copier, and Printer

Work Environment: While performing the duties of this job, the employee constantly works around others, works with the public and usually works inside. The noise level in the work environment is typically moderate.

Physical Demands: While performing the duties of this job, the employee is required to use hands to finger, handle or feel objects, and to type on a key board. The employee is required to sit, talk, write, hear, and read. The employee may be required to stand for extended periods of time, walk, stoop, kneel, and reach with hands and arms.

Vision Demands: Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Mental/Motor Demands: While performing the duties of this job, the employee performs routine work. The employee frequently exercises flexibility (ability to shift from one task to another). While performing routine work, the employee occasionally has to maintain attentiveness duration. The employee frequently works within time constraints and maintains attentiveness intensity. The employee is frequently involved in social interaction which requires oral communications and written communications. Memory, reasoning and exercising judgment are constantly used/required on this job. Mathematic skills are frequently utilized for this job.

To provide excellent customer service employee’s telephone calls may be monitored during the course of business.

Supervision Exercised: This position does not supervise other staff.

OSHA CATEGORY CLASSIFICATION

Category classifications have been developed to assist employees in determining their risk for occupational exposure to bloodborne pathogens. These categories are:

Category I Employee will have occupational exposure to bloodborne pathogens in the performance of their routine jobs.

Category II Employee may have occupational exposure to bloodborne pathogens in the performance of their routine jobs.

Category III Employee will not have exposure to bloodborne pathogens in the performance of their routine job.