Security Operations Center Operator

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.

Who are we hiring?

The Security Operations Center (SOC) Operator is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business, the brand and or employees. The successful candidate will be a problem solver, possess critical thinking skills and be detail oriented. This position is responsible for using best practices for communicating information surrounding those incidents to leadership as appropriate. The SOC Operator will monitor cameras and alarms, dispatch associated calls via telephone and radio, operate access control technology, and provide general assistance to both employees and guests. The SOC operator supports the MSG Arena, headquarters, and appropriate field Venues as they prepare for, respond to, and recover from both crisis and non-crisis incidents.

What will you do?

• The SOC Operator is responsible for answering routine and emergency calls, monitoring alarms and video equipment including video alarms, door alarms, and duress alarms and provides general assistance to employees, vendors and guests.
• The SOC Operator is responsible for monitoring various Social Media tools to assist in identifying threats and/or risks to the organization.
• The SOC Operator will respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, ERT, facilities, police, fire and EMS personnel as required via telephone, radio and/or software systems provided by MSG.
• The SOC Operator maintains various records of communications and events.
• Evaluate incidents that may impact employees, venues, or offices and escalate accordingly to security management and subsequently to other business units as necessary.
• The SOC Operator communicates and disseminates information, using established communication vehicles, to key partners using best practices.
• Able to manage and handle situations of a sensitive nature and maintain company’s confidentiality and information security practices (personnel issues, investigations, public relations incidents, emergency personnel contact information, etc.).
• The SOC Operator takes an active role in position related projects. The levels of responsibility will vary from consulting to owning projects based on the individual.
  
  

What do you need to succeed?

• Strong understanding and troubleshooting capabilities for CCTV, Physical Access Control, and various Security Software Platforms utilized by the organization.
• Must be detail-oriented, organized with the ability to multi-task in a fast-paced, deadline-oriented environment.
• Ability to analyze problems, identify causes, and implement results-oriented solutions.
• Excellent organizational and time management skills.
• Must possess strong computers skills with a strong proficiency in MS Office and an ability to create data metrics and reports.
• A professional demeanor, along with excellent customer service skills
• Ability to work independently while also being a team player.
• SOC experience with strong knowledge of CCTV, Access Control, and Social Media Monitoring tools preferred.
  
  

Special Requirements

• Ability to influence people who do not report to you to assist in completing projects.
• Ability to work a flexible schedule inclusive of days, nights, weekends and holidays.
  
  

Onsite

Hourly Pay Range

$28—$30 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.