Manager Back of House Operations

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.

Who are we hiring?

The Manager Back of House Operations oversees the daily administrative and operational functions related to cleaning and custodial services for all Back of House areas at Beacon Theatre, part of Madison Square Garden’s portfolio. This role ensures all spaces are consistently maintained to company standards and operationally ready for all events. The position reports directly to the AGM – Beacon Theatre Operations and partners closely with the Senior Director – Back of House Operations.

What will you do?

• Responsible for the daily administration of the Custodial department including part time event-based staff, seasonal staff, and full time Maintenance staff
• Perform in-event management oversight of Beacon Theatre and Radio City staff and events as Manager On Duty (MOD)
• Work directly with the Employee Staff Services Department for purposes of payroll submission and scheduling.
• Orchestrate daily inside labor activities to foster a seamless and cooperative delivery of service while minimizing internal conflict.
• Highly responsive to emergencies in a fast paced, time sensitive environment.
• Generate staff schedules and approve staffing budgets for Beacon Theatre events, maintaining awareness of annual operations budget.
• Manage the cleaning material and supply inventory as well as the inventory for all restroom consumables. Track spending throughout the year.
• Responsible for developing, maintaining and implementing preventive maintenance programs for the facility and all building related cleaning equipment. Engage outside vendors as necessary to make necessary repairs or complete service.
• Work closely with other departments including Event Production, Guest Services, Security, Food & Merchandise, and Madison Square Garden Entertainment to coordinate repairs and maintenance on systems to avoid impact to events.
• Responsible for maintaining a first-class operation, delivering superior service to internal and external clients. Attend necessary training to assure the utilization of the latest and most efficient cleaning materials and equipment
• At the direction of the AGM – Beacon Theatre Operations and Senior Director – Back of House Operations, work in collaboration to ensure all areas are cleaned and staffed appropriately.
• Assist in coordination of Capital Projects as the venue representative
• Train and develop staff. As well as recommend and enforce disciplinary actions as necessary.
  
  

What do you need to succeed?

• The ideal candidate will have a minimum 3-5 years’ management experience, and knowledge of events, sports, theatre operations, within an entertainment venue
• Previous supervisory experience in Custodial/Housekeeping with an emphasis on administration preferred.
• Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.
• Experience managing union staff preferred.
• Ability to manage cross functional teams and building relationships is essential.
• Excellent communication skills, ability to mobilize key stakeholders, and engage with all levels in the organization.
• Ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reporting relationship.
• Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group.
• Comfortable with managing conflict and responding to customer problems with a sense of urgency.
• Ability to demonstrate success in managing multiple tasks while under tight deadlines.
• Ability to hold team accountable for outcomes and monitor performance.
• Successful track record of measuring improvements in customer satisfaction and loyalty.
• Demonstrated experience coaching, mentoring and developing staff to perform at high levels.
• Ability to navigate internal organization/process.
• Proactive self-starter and able to work collaboratively.
• Proficiency in Microsoft Suite.
  
  

Special Requirements

• Extensive walking, bending, lifting (25-50 lbs.) and office work (sitting) is essential to this role.
• Must be willing to travel to other locations as needed.
• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24-hour, 7 day a week environment
  
  

Pay Range

$110,000—$115,000 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.