Hotel Front Desk Agent (Madison Resort Wildwood Crest)

Come join an amazing team with a fun culture while working in the beautiful Jersey Shore environment! The all-new Madison Resort Wildwood Crest, formerly known as the Oceanview Motel, is a beach front property that was built in 1963, and at the time was the largest motel ever built in The Wildwoods. Recently purchased by Madison Resorts, this property was fully restored and won Best New Hotel by USA Today for 2025!

The property consists of a hotel, which boasts over 200 hotel rooms, multiple restaurants, multiple pools, complimentary valet service, and of course beach service with much more to come in future years.

Summary:

The seasonal Guest Services Agent position represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior guest care.

Responsibilities:

• Know, understand, and adhere to company established policies and procedures.

• Ensures guest interactions are always positive. Smiles with every guest.

• Maintains an inventory of vacancies, reservations, and room assignments.

• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

• Completes daily checklist.

• Knows room locations, types of rooms available, and room rates.

• Registers arriving guests and assigns rooms.

• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.

• Coordinates guest room maintenance work with the maintenance division.

• Uses persuasive selling techniques to sell rooms and to promote other services of the property, including dining and entertainment.

• Knows daily activities and meetings taking place on the property and beach.

• Reports any unusual occurrences or requests to the manager or assistant manager.

• Manages and resolves all guest complaints in a professional and courteous manner.

• Processes guest check-outs and handles monetary transactions.

• Maintains guests’ privacy.

• Maintains a high level of professional appearance and demeanor.

• Performs other related duties as assigned.

• High school diploma or equivalent preferred.

• Ability to communicate with the public, hotel staff, and management in a professional manner.

• Knowledge of surrounding areas and local events.

• Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.

• Ability to learn safety, emergency, and accident prevention policies and procedures.

• Skilled in the use of front office equipment.

• Knowledge of proper telephone etiquette.

Disclaimer

“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).”

Madison Resort Wildwood Crest is an Equal Opportunity Employer. In Compliance with the American with Disabilities Act, Madison Resort may provide reasonable accommodation to qualified individuals and encourage both prospective and current employees to discuss potential accommodation with the employer.