What are the responsibilities and job description for the Part Time Agency Assistant/CSR position at Madison Mutual Insurance Co?
JOB TITLE: Agency Assistant/CSR CLASSIFICATION: Hourly Non-Exempt
DEPARTMENT: Marketing DATE: August 2026
SUPERVISOR’S TITLE: Director of Marketing
LOCATION: Collinsville
JOB SUMMARY
This position is part of the marketing department to act in a support role for the Midwest Preferred office. It is responsible for providing support to the agency staff by answering calls and emails. This position will be charged with handling payments, printing receipts, and assisting with documentation. As part of the Midwest Preferred team, this position balances servicing policyholders and carriers alike.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
· Answer calls and email inquiries from policyholders
· Assist Agency Leader in daily office activities
· Effectively resolve customer complaints
· Answer emails from carrier’s underwriting department
· Handle policyholder payments and receipts
· Note all interactions in the agency management system
QUALIFICATIONS
- Entry level
- Basic office and admin skills
- Excellent written and verbal skills
- Basic Computer Knowledge
- Detail/Goal oriented
- Assist in executing successful marketing campaigns
- Professional appearance and attitude
Salary : $18 - $22