What are the responsibilities and job description for the Senior Loan Processor position at Madison Mortgage Services Inc.?
ABOUT THE ROLE
We are a tight-knit, high-performing mortgage brokerage team based in Garden City, NY looking for an elite-level Senior Loan Processor to join our crew. This is not your average processing role — we move fast, we care deeply about our borrowers, and we hold each other to the highest professional standard.
You'll own the processing pipeline from approval to clear-to-close, serve as a key point of contact for borrowers, and work hand-in-hand with our loan officers and broker partners. If you thrive in a collaborative, fast-paced broker environment and take pride in flawless files, we want to hear from you.
WHAT YOU'LL DO
- Manage and process a full pipeline of residential mortgage files in a broker environment
- Serve as the primary point of contact for borrowers — professional, proactive, and clear communication throughout the loan lifecycle
- Coordinate with underwriters, title companies, appraisers, and wholesale lender partners to drive files to close
- Review loan applications, income documentation, credit, and asset docs for completeness and accuracy
- Prepare and submit clean, complete loan packages to lenders — minimal conditions, maximum speed
- Track conditions, manage timelines, and keep all parties aligned and informed
- Maintain accurate file status and notes within the loan origination system
- Contribute to a positive, supportive team culture — we win together
WHAT WE'RE LOOKING FOR
- 5–7 years of mortgage processing experience, specifically within a broker shop — this is a firm requirement
- Deep knowledge of conventional, FHA, VA, and non-QM loan products across multiple wholesale lenders
- Exceptional borrower-facing communication skills — calm, confident, and consultative
- Tech-savvy: highly proficient with LOS/POS platforms (Arive/Salesforce), Outlook, and standard mortgage tools
- Meticulous attention to detail — you spot issues before they become problems
- Self-motivated with strong time management; you own your pipeline
- Positive, professional attitude and genuine team-player mentality — our culture matters to us
- Bilingual English/Spanish is a significant advantage and strongly preferred
- Garden City, NY office STRONGLY preferred; remote considered for exceptional candidates
WHAT YOU GET - COMPENSATION & BENEFITS
- Competitive base salary commensurate with experience
- Per-file performance bonus
- Full benefits package: medical, dental, and vision
- 401k
OUR CULTURE
We are a professional team that genuinely enjoys working together. We value accountability, positivity, and craftsmanship in every file. If you've been looking for a place where your expertise is truly recognized, where leadership has your back, and where great work is rewarded — this is it.
TO APPLY
Submit your resume along with a brief note about your broker processing background. Bilingual candidates, please mention your Spanish fluency. We look forward to connecting with you.