What are the responsibilities and job description for the On-Site Healthcare IT & Facilities Manager position at Madison Medical and Sports Rehabilitation Center?
On-Site IT Support Specialist
Title: IT Support Specialist (On-Site)
Location: 345 Main Street, Madison, NJ 07940
Employment Type: Full-Time
Compensation: $80,000–$85,000 annually, commensurate with experience
Schedule: 5–6 days per week depending on office requirements and operational needs
Reports To: COO / Director of Operations
About Madison Medical & Sports Rehabilitation Center
Madison Medical & Sports Rehabilitation Center is a physician-led, multidisciplinary outpatient practice located in Madison, New Jersey. With 15 specialty service lines operating under one roof, we deliver integrated, patient-centered care spanning sports medicine, musculoskeletal rehabilitation, pain management, interventional procedures, primary care, and diagnostic services. Our mission is to provide the highest standard of clinical excellence in a collaborative, multi-provider environment — treating every patient with the sophistication, attentiveness, and continuity of care they deserve. As we scale toward a multi-site model, we are building a team of professionals who share our commitment to quality, accountability, and innovation.
Position Summary
We are looking for a proactive, organized, hands-on IT professional to serve as our on-site technology resource. This is not a remote help-desk role — we need boots on the ground. The ideal candidate is a self-starter who can own the practice's day-to-day technology operations, troubleshoot issues in real time, and support our infrastructure as we scale toward a multi-site model.
Responsibilities
Serve as the primary on-site IT resource for all staff, providers, and leadership
Manage and maintain workstations, laptops, printers, docking stations, network infrastructure, and peripherals
Administer Microsoft 365 environment (Teams, SharePoint, Outlook, OneDrive), user accounts, and permissions
Support EMR (CureMD), Paychex, RingCentral, and other practice platforms
Coordinate with external MSP (Titanium) and vendors as needed
Manage hardware procurement, setup, and lifecycle (including Thunderbolt 4 docking station environment)
Implement and maintain cybersecurity best practices, access controls, and HIPAA-compliant IT policies
Proactively identify technology improvements and support operational efficiency initiatives
Maintain an IT asset inventory and vendor/login management system
Support onboarding and offboarding of staff (account creation, hardware setup, access provisioning)
Qualifications
3–5 years of hands-on IT support experience, preferably in a healthcare or multi-location professional environment
Strong knowledge of Microsoft 365 administration, Windows OS, and basic networking
Experience with healthcare IT systems (EMR platforms, HIPAA security requirements) preferred
Highly organized, proactive, and self-directed — not someone who waits to be told what to do
Strong troubleshooting and communication skills
Familiarity with printer management, VoIP phone systems (RingCentral), and A/V equipment a plus
CompTIA A , Network , or equivalent certifications preferred but not required
Must be comfortable working on-site daily in a fast-paced clinical environment
Benefits
Health insurance (medical, dental, and vision)
401(k) retirement plan
Paid time off (PTO)
Life insurance
Collaborative, growth-oriented work environment within a scaling healthcare organization
Title: IT Support Specialist (On-Site)
Location: 345 Main Street, Madison, NJ 07940
Employment Type: Full-Time
Compensation: $80,000–$85,000 annually, commensurate with experience
Schedule: 5–6 days per week depending on office requirements and operational needs
Reports To: COO / Director of Operations
About Madison Medical & Sports Rehabilitation Center
Madison Medical & Sports Rehabilitation Center is a physician-led, multidisciplinary outpatient practice located in Madison, New Jersey. With 15 specialty service lines operating under one roof, we deliver integrated, patient-centered care spanning sports medicine, musculoskeletal rehabilitation, pain management, interventional procedures, primary care, and diagnostic services. Our mission is to provide the highest standard of clinical excellence in a collaborative, multi-provider environment — treating every patient with the sophistication, attentiveness, and continuity of care they deserve. As we scale toward a multi-site model, we are building a team of professionals who share our commitment to quality, accountability, and innovation.
Position Summary
We are looking for a proactive, organized, hands-on IT professional to serve as our on-site technology resource. This is not a remote help-desk role — we need boots on the ground. The ideal candidate is a self-starter who can own the practice's day-to-day technology operations, troubleshoot issues in real time, and support our infrastructure as we scale toward a multi-site model.
Responsibilities
Serve as the primary on-site IT resource for all staff, providers, and leadership
Manage and maintain workstations, laptops, printers, docking stations, network infrastructure, and peripherals
Administer Microsoft 365 environment (Teams, SharePoint, Outlook, OneDrive), user accounts, and permissions
Support EMR (CureMD), Paychex, RingCentral, and other practice platforms
Coordinate with external MSP (Titanium) and vendors as needed
Manage hardware procurement, setup, and lifecycle (including Thunderbolt 4 docking station environment)
Implement and maintain cybersecurity best practices, access controls, and HIPAA-compliant IT policies
Proactively identify technology improvements and support operational efficiency initiatives
Maintain an IT asset inventory and vendor/login management system
Support onboarding and offboarding of staff (account creation, hardware setup, access provisioning)
Qualifications
3–5 years of hands-on IT support experience, preferably in a healthcare or multi-location professional environment
Strong knowledge of Microsoft 365 administration, Windows OS, and basic networking
Experience with healthcare IT systems (EMR platforms, HIPAA security requirements) preferred
Highly organized, proactive, and self-directed — not someone who waits to be told what to do
Strong troubleshooting and communication skills
Familiarity with printer management, VoIP phone systems (RingCentral), and A/V equipment a plus
CompTIA A , Network , or equivalent certifications preferred but not required
Must be comfortable working on-site daily in a fast-paced clinical environment
Benefits
Health insurance (medical, dental, and vision)
401(k) retirement plan
Paid time off (PTO)
Life insurance
Collaborative, growth-oriented work environment within a scaling healthcare organization
Salary : $80,000 - $85,000