What are the responsibilities and job description for the Field Service Representative position at Madison Gas and Electric?
Job Purpose
The Field Service Representative assists with the operation and troubleshooting of the Automated Meter Reading System. Performs manual meter reads and executes other field activities as assigned.
Core Responsibilities
Note: This is not an all-inclusive listing
Note: These competencies are in addition to MGE’s core competencies reflected in the Mission, Vision, and Behaviors.
The Field Service Representative assists with the operation and troubleshooting of the Automated Meter Reading System. Performs manual meter reads and executes other field activities as assigned.
Core Responsibilities
Note: This is not an all-inclusive listing
- Inspection and Reporting: Visually checks meter installations for problems that could result in energy usage being improperly recorded. Observes and documents problems in work order system.
- Equipment Operation: Operates Company vehicles to drive daily mobile routes and perform investigations.
- Customer Interaction and Support: Contact customers regarding usage trends to verify accurate billing and deliver customer collection notices. Assists Field Inspectors with investigations and provides backup to Customer Data Representatives.
Note: These competencies are in addition to MGE’s core competencies reflected in the Mission, Vision, and Behaviors.
- Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals. For example, gains a clear understanding of the main tasks needed to complete work in the right sequence. Identifies the support and resources needed to carry out plans; delivers on time at an acceptable quality level.
- Tech Savvy: Anticipates and adopts innovations in business-building digital and technology applications. For example, makes effective use of the latest technologies required for success in the role; grasps the main terminology. Learns and adopts new technologies, although may require some time to master the changes.
- Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, generally follows defined and communicated standards, methods, and procedures. Seeks advice and finds ways to work better within processes. Makes some reasonable suggestions to improve work methods.
- Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, gathers basic information to understand a problem and find a solution. Seeks to understand and apply systematic problem-solving methods; distinguishes symptoms from underlying problems.
- Strong attention to detail and accuracy. Good organizational and time-management skills.
- Ability to work independently.
- Ability to deal positively with customers in all types of situations to promote good customer relations.
- Able to work across multiple computer systems and software programs.
- Strong communication and interpersonal skills.
- Basic knowledge of navigation and route planning.
- Ability to maintain a valid Wisconsin driver's license in good standing as determined by the Company.
- Ability to meet physical requirements of role as identified by the Company’s ergonomic solution assessment.
- High school diploma or equivalent.
- Previous experience in a technical or field service role preferred.