What are the responsibilities and job description for the Customer Data Representative position at Madison Gas and Electric?
JOB REQUIREMENTS: Job Purpose Timely review of field activity and
customer meter data to ensure accuracy for billing. Works closely with
departments that utilize meter usage data. This role involves data
entry, review, and reporting. Core Responsibilities Note: This is not an
all-inclusive listing Data Maintenance: Enters, updates, and maintains
customer device and consumption data to identify and resolve
discrepancies, exceptions, or errors. Completes Field Activities in the
system including meter exchanges and setting of meters at new addresses
And Maintains All Corresponding Records And Reports. Provide Support
Provides support to other departments by retrieving customer data as
needed for various purposes and assisting with problem resolution.
Provides backup to Field Service Representatives by driving daily mobile
routes, as needed. Meter Monitoring and Processing: Monitors, processes,
and validates data transmitted from various meter reading systems.
Service and Operations: Retrieves keys and maintains key records.
Initiates Field Activities to investigate equipment problems and other
metering issues. Behavioral Competencies Note: These competencies are in
addition to MGE\'s core competencies reflected in the Mission, Vision,
and Behaviors. Plans and Aligns: Plans and prioritizes work to meet
commitments aligned with organizational goals. For example, gains a
clear understanding of the main tasks needed to complete work in the
right sequence. Identifies the support and resources needed to carry out
plans; delivers on time at an acceptable quality level. Tech Savvy:
Anticipates and adopts innovations in business-building digital and
technology applications. For example, makes effective use of the latest
technologies required for success in the role; grasps the main
terminology. Learns and adopts new technologies, although may require
some time to master the changes. Optimizes Work Processes: Knows the
most effective and efficient processes to get things done, with a focus
on continuous improvement. For example, generally follows defined and
communicated standards, methods, and procedures. Seeks advice and finds
ways to work better within processes. Makes some reasonable suggestions
to improve work methods. Manages Complexity: Makes sense of complex,
high quantity, and sometimes contradictory information to effectively
solve problems. For example, gathers basic information to understand a
problem and find a solution. Seeks to understand and apply systematic
problem-solving methods; distinguishes symptoms from underlying
problems. Skills Attention to detail and accuracy in data entry and
management. Ability to communicate with and handle internal
communications across multiple departments and formats. Able to work
across multiple computer systems and software programs. Proficiency
in\... For full info follow application link.
AA/EOE-Minorities/Females/Gender Identity/Sexual
Orientation/Disabled/Vets \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/123BD7C266D24800 Qualified females, minorities, and
special disabled veterans and other veterans are encouraged to apply.
customer meter data to ensure accuracy for billing. Works closely with
departments that utilize meter usage data. This role involves data
entry, review, and reporting. Core Responsibilities Note: This is not an
all-inclusive listing Data Maintenance: Enters, updates, and maintains
customer device and consumption data to identify and resolve
discrepancies, exceptions, or errors. Completes Field Activities in the
system including meter exchanges and setting of meters at new addresses
And Maintains All Corresponding Records And Reports. Provide Support
Provides support to other departments by retrieving customer data as
needed for various purposes and assisting with problem resolution.
Provides backup to Field Service Representatives by driving daily mobile
routes, as needed. Meter Monitoring and Processing: Monitors, processes,
and validates data transmitted from various meter reading systems.
Service and Operations: Retrieves keys and maintains key records.
Initiates Field Activities to investigate equipment problems and other
metering issues. Behavioral Competencies Note: These competencies are in
addition to MGE\'s core competencies reflected in the Mission, Vision,
and Behaviors. Plans and Aligns: Plans and prioritizes work to meet
commitments aligned with organizational goals. For example, gains a
clear understanding of the main tasks needed to complete work in the
right sequence. Identifies the support and resources needed to carry out
plans; delivers on time at an acceptable quality level. Tech Savvy:
Anticipates and adopts innovations in business-building digital and
technology applications. For example, makes effective use of the latest
technologies required for success in the role; grasps the main
terminology. Learns and adopts new technologies, although may require
some time to master the changes. Optimizes Work Processes: Knows the
most effective and efficient processes to get things done, with a focus
on continuous improvement. For example, generally follows defined and
communicated standards, methods, and procedures. Seeks advice and finds
ways to work better within processes. Makes some reasonable suggestions
to improve work methods. Manages Complexity: Makes sense of complex,
high quantity, and sometimes contradictory information to effectively
solve problems. For example, gathers basic information to understand a
problem and find a solution. Seeks to understand and apply systematic
problem-solving methods; distinguishes symptoms from underlying
problems. Skills Attention to detail and accuracy in data entry and
management. Ability to communicate with and handle internal
communications across multiple departments and formats. Able to work
across multiple computer systems and software programs. Proficiency
in\... For full info follow application link.
AA/EOE-Minorities/Females/Gender Identity/Sexual
Orientation/Disabled/Vets \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/123BD7C266D24800 Qualified females, minorities, and
special disabled veterans and other veterans are encouraged to apply.