What are the responsibilities and job description for the Hotel General Manager position at Madison East DoubleTree by Hilton?
Join our team, a 2025 USA Today Top Workplace Winner!
Now hiring a Hotel General Manager at the DoubleTree by Hilton Madison East.
Why You’ll Love Working with Us
The DoubleTree by Hilton Madison East is managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed.
The DoubleTree by Hilton Madison East is managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed.
How You’ll Make An Impact
Lead all aspects of the property's operations, team development, guest experience, and financial performance to ensure a thriving, high-performing property.
Operations & Team Leadership
- Plan, develop, and oversee the day-to-day operations of the property, ensuring smooth and efficient execution across departments
- Manage staffing functions including recruitment, onboarding, training, scheduling, and performance management
- Foster an inclusive, fun, and safe workplace culture that supports team development and engagement
Guest Experience & Brand Standards
- Deliver exceptional guest service and set high service expectations for the entire team
- Maintain strong community and guest relationships to promote loyalty and satisfaction
- Ensure compliance with brand and company standards, including cleanliness, certifications, and quality control protocols
Financial Performance & Sales Strategy
- Prepare and implement the annual operating budget, revenue plan, and sales strategy
- Lead all property-level sales and revenue management efforts, including forecasting and budget reporting
- Analyze financial performance, identify variances, initiate corrective actions, and complete required financial reports
What does success look like in this role?
- College degree or at least five years of related work experience in business management, hospitality or related field
- Strong customer service skills to include problem-solving and complaint resolution
- Strong interpersonal, relationship building and communication skills
- Strong attention to detail and organized
- Ability to work effectively and efficiently in a fast-paced setting
- Reliability and honesty
- Desire to contribute to a supportive and effective team
What Will You Get At NCG Hospitality?
We take great pride in the inclusive environment we’ve created attributing to our award-winning status, all while staying true to our core values of Growth, Fun, Trust, and Responsibility. An experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the DoubleTree by Hilton Madison East.
Career Development
We take great pride in the inclusive environment we’ve created attributing to our award-winning status, all while staying true to our core values of Growth, Fun, Trust, and Responsibility. An experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the DoubleTree by Hilton Madison East.
Career Development
- Personalized career pathing and skill development
- Leadership and mentorship programs
- Educational and certification reimbursement
Team Member Perks
- Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
- Catch of the Day – earn bonuses for going above and beyond to support team and guests
- Everyone Sells – earn cash for bringing in business to our properties
- Paid Volunteer hours – Earn money for community service
Health & Wellness Benefits
- Medical, dental, and vision plans
- Paid sick time and Paid Time Off
- Virtual telehealth access and employee assistance resources
- Monthly health and fitness reimbursement programs
Financial Support
- Same-day pay options
- Referral bonus – earn cash for bringing great team members
- 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
- Health Savings Account
- Structured bonus program
Ready To Grow With Us?
Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.
NCG Hospitality is an Equal Opportunity Employer.