Technology Assistant

Position is for 8 hours per day and 240 days per school year (July 1 thru June 30). 

CLASS TITLE: TECHNOLOGY ASSISTANT

REPORTS TO: Director of Technology

EXEMPT STATUS: Non-Exempt                          

APPROVED: January 14, 2016- Order #2016-1720

BASIC FUNCTION:

Install and configure various software applications on Local Area Networks (LANs) and microcomputers for instructional and administrative purposes; respond to user requests for assistance and malfunction correction and provide technical support; troubleshoot and repair basic system malfunctions and maintain system operation; design microcomputer programs to enhance LAN system operation.

REPRESENTATIVE DUTIES:

• Install and configure various software applications on Local Area Networks (LANs) and microcomputers for instructional and administrative purposes; research software to determine hardware and configuration requirements to assure system compatibility.
• Study software manuals to learn installation procedures and basic application functions; test applications following installation to assure proper operation; orient and demonstrate users to new software.
• Interact with District network users to determine system needs and to assure integrity of LANs; assure proper connectivity interfaces with microcomputers and the mainframe.
• Respond to user requests for assistance and malfunction correction; provide technical information and assistance by phone or by visiting District sites; research software manuals and contact software and hardware manufacturers for information and assistance; explain and demonstrate source of error to user to avoid repeated malfunction.
• Reconfigure and upgrade software as appropriate; perform repairs or refer hardware repairs to appropriate technical electronics personnel.
• Provide individual and group training in software application operation as needed, including report generation, query use, word processing and desktop publishing; provide technical training to District users in hardware and software malfunction diagnosis and correction.
• Assist skilled systems programming personnel with programming and maintenance of systems networks; design and write programs of moderate difficulty for the proper interaction between multi-system hardware and software applications.
• Prepare and maintain a variety of logs and records, including software and hardware inventories.
• Maintain regular attendance.
• Perform related duties as assigned.

KNOWLEDGE AND ABILITIES:

KNOWLEDGE OF: 

• Advanced DOS commands and general principles of C, Pascal and BASIC.
• Various LAN operating systems.
• Various software applications including word processing, spreadsheets, database management, telecommunications and graphics programs.
• Basic principles and techniques of computer programming with languages used by the District.
• Principles of data communications and computer operations and capabilities.
• System utilities and design and program applications.
• Principles of data management, organization and flow.
• Technical aspects of LAN maintenance, operation and programming.
• Capabilities of the District's operating systems.
• Data file organization, structure and access methodology.     

ABILITY TO:

• Install and configure various software applications on Local Area Networks (LANs) and microcomputers for instructional and administrative purposes.
• Respond to user requests for assistance and malfunction correction and provide technical support.
• Troubleshoot and repair basic system malfunctions and maintain system operation.
• Design microcomputer programs to enhance LAN system operation.
• Operate LANs, microcomputers and peripheral equipment.
• Assist and train users possessing varying degrees of skill in using LANs and related software.
• Prepare and write computer programs of moderate difficulty and maintain job control language and system documentation.
• Communicate effectively both orally and in writing.
• Read, interpret and apply detailed and technical written and oral instructions.
• Plan and organize work.
• Understand and follow oral and written directions.
• Establish and maintain cooperative and effective working relationships with others.
• Meet schedules and time lines.
• Lift heavy objects.

PHYSICAL DEMANDS

• Work is performed while standing, sitting and/or walking
• Requires the ability to communicate effectively using speech, vision and hearing
• Requires the use of hands for simple grasping and fine manipulations
• Requires bending, squatting, crawling, climbing, reaching
• Requires the ability to lift, carry, push or pull light weights

Reasonable accommodation may be made to enable a person with a disability to perform the essential functions of the job.

EDUCATION AND EXPERIENCE:

Any combination equivalent to: Associate degree in Computer Information Science or related field and two years experience in computer programming or microcomputer technical support.

Salary : $15 - $23