PUBLIC SAFETY COMMUNICATOR (HELPS PROGRAM)

MADISON COUNTY DEPARTMENT OF HUMAN RESOURCES

COUNTY OFFICE BUILDING, PO BOX 636, WAMPSVILLE, NY 13163

315-366-2341 (Phone) 315-366-2725 (Fax)

Ryan D. Aylward Shawn M. Prievo
Director of Human Resources Deputy Director of Human Resources
ryan.aylward@madisoncounty.ny.gov shawn.prievo@madisoncounty.ny.gov

VACANCY ANNOUNCEMENT

PUBLIC SAFTEY COMMUNICATOR (HELPS PROGRAM)

(COUNTY APPLICATION REQUIRED- Go to: https://madison-portal.mycivilservice.com/ )

2026 Hire Rate: $26.26/hr (40 hrs/wk).

The Madison County Office of Emergency Management seeks a full-time Public Safety Communicator. The

work involves responsibility for the operation of telecommunication equipment/network computer database

systems used in the dispatching of law enforcement, firefighting, and EMS agencies, strictly adhering to all Federal

Communications Commission (FCC) that encompass the use of said equipment. A high degree of accuracy, speed,

and alertness is required in emergency situations, while taking appropriate action in accordance with departmental,

county, state and federal policy/procedures and regulations. Employees in this class are required to assist with

training, development and evaluation of new personnel including the development and maintenance of policies and

procedures. Within the parameters of established operating procedures and guidelines, employees in this class

exercise independent judgment, alertness and responsiveness in emergency situations. The employee may be

required to transmit information including emergency medical services pre-arrival instructions in unique/critical

situations. The job involves an unusual working environment which includes high stress dealing with life and death

situations, requiring the need to remain calm in emergency situations, remain in control of the call and be polite in

dealing with frustrated, angry and abusive individuals. A Public Safety Communicator also performs a variety of

administrative tasks in the County’s Communications Center. This class requires shift work covering both day and

night hours. The work is performed on an assigned shift under the direct supervision of the E911 Director and

Supervising Public Safety Communicator as directed by the Director of Emergency Management Services, and the

oversight of a Senior Public Safety Communicator in accordance with established policies and procedures. A Public

Safety Communicator does related work as required.

MINIMUM QUALIFICATIONS: Graduation from high school or possession of a high school equivalency diploma

and either:

(A) Two (2) years of full-time paid clerical experience, or its part-time equivalent, which shall have involved the
operation of a personal computer and related peripheral equipment; or

(B) Two (2) years* as an active volunteer firefighter in an organized volunteer or paid fire department; or

(C) Two (2) years* of active volunteer experience in an organized ambulance organization; or

(D) One (1) year of full-time paid experience, or its part-time and/or volunteer equivalent, in the operation of two-
way radio equipment or emergency communication equipment in a commercial, military, or public setting; or

(E) One (1) year of full-time paid, or its part-time equivalent, as a call taker or dispatcher in a computer aided
public safety dispatch/communications operation; or

(F) One (1) year of full-time paid experience, or its part-time equivalent, as a paid (career) firefighter;

(G) One (1) year of full-time paid experience, or its part-time equivalent, as an Emergency Medical Technician
in a paid ambulance service; or

(H) An equivalent combination of training and experience as outlined in (A), (B), (C), (D), (E), (F) and (G) above.

NOTES:

1. *Two (2) years as a volunteer firefighter/Emergency Medical Technician means length in time in calendar
years as an active member in good standing of a volunteer fire department/ambulance organization. This

does not have to be full-time experience.

2. Successful completion of FEMA-National Incident Management Service (NIMS) courses: IS-100 (or the
equivalent), IS-200 (or the equivalent), IS-700 (or the equivalent); and IS-800 (or the equivalent) required

no later than within 52 weeks of appointment to said position.

EOE