East Coast, Confidential | Task Force Housekeeping Manager | Luxury Hotel

DESCRIPTION: A Forbes Five star, Relais & Chateaux property on the east coast is seeking a Task Force Housekeeping Manager for immediate placement. This person will lead all daily housekeeping operations and deliver a Five-Star, Five-Diamond experience to all guests. The Housekeeping Manager maintains all aspects of the entire facility to ensure a luxury experience. You will serve as the leader of the housekeeping department by motivating the housekeeping team and promoting exceptional cleanliness. The role is available immediately and will last up to four months. Housing and relocation costs will be provided.Must have Forbes training and/or R&C experience.Reports to the Director of Hotel OperationsDuties include, but are not limited to: Assure staff compliance with departmental and community policies and procedures. Assure all assignments are completed correctly and in line with expectations at the hotel and supervisory guidelines in keeping with a five-star quality establishment.Organize and maintain reports needed for efficient management of departmental duties.Communicate effectively the general issues and specific expectations as needed. Assist in training staff within facility guidelines and culture. Ensure work assignment schedules are carried out in an efficient, fair and quality mannerAssist in the preparation of written employee performance evaluations and initiate recommendations for salary increases, promotions, disciplinary actions and terminationsPromote teamwork and cooperation among staff and with other operational departments.Cultivate a culture of care and service throughout staff and community.Maintain good inter-departmental and employee relations. Always observe safe facility practices. Distribute checklists to housekeepers, house attendants and supervisors Delegate projects to housekeeping team and monitor to ensure all projects are completed Assist the Rooms Operations Manager to oversee all housekeeping operations, which include, but not limited to, seeing that all assigned projects are completed, managing day-to-day operations, ensure all housekeeping employees are meeting the Forbes Standards, develop goals and objectives to improve the department and ensure all housekeeping employees are compliant with the quality assurance expectations.Oversee the daily operations of housekeeping to ensure that all housekeeping employees are completing the daily checklist. Lead hiring, training and onboarding of all new hires. Train new staff to be compliant with quality assurance expectations and meet Forbes Standards.Assist in daily operations as needed, which include, but not limited to, making beds, cleaning rooms, vacuuming, dusting, maintaining the public areas, disposing of trash in the guest rooms and different buildings and mopping. Monitor the staffing levels to ensure it meets the demand. Complete a weekly inventory of housekeeping supplies to ensure that PAR levels are being maintained. Must be financially responsible, which includes, but is not limited to, ensuring the Housekeeping department checkbook is updated, staying within the monthly budget provided by Accounting, consistently tracking housekeeping labor to meet the labor budget and strategically up-keeping the PAR levels for housekeeping supplies Observe fiscal responsibility in purchases conducted on behalf of the department. Ability to take constructive criticism to help improve faults Inspect all guest rooms and public areas to ensure it meets 5 star/5 diamond standards Arrange and lead department meetings. Maintain positive relationship with suppliers and vendors. Communicate maintenance issues or repair of items related to guest rooms and public areas to the Engineering department. Work closely with Director of Facilities and Front Office Manager to complete any projects that need attention Must meet Forbes Standards in all daily operations and guest interactions Be anticipatory of guest needs and respond to guest inquiries in a timely and professional manner. Effectively coach and counsel housekeeping employees Complete annual performance evaluations for the Housekeeping department Complete all room-related special requests Must maintain professional etiquette with all guests and employees Be knowledgeable of all hotel services, hotel features, local attractions and history of the property, and be able to speak to these when guest inquires Must greet all guests as though you are welcoming them to your own home Complete all projects assigned by the Director of Hotel Operations General Responsibilities: Assume accountability for department and facility policies and procedures and assume accountability for information contained in the current employee handbook. Adhere to established facility and departmental safety policies and procedures. Perform all responsibilities with adherence to Resident’s Rights and HIPAA. Maintain professional appearance and conduct always exhibiting a respectful and courteous demeanor. Adhere to the hotel’s dress code policy and guidelines. Participate in educational and departmental opportunities. Attend mandatory continuing education sessions. Attend department meetings and/or educational opportunities as required. Attend facility functions and demonstrate interest in hotel activities. Adhere to attendance and scheduling requirements. Accept additional duties as necessary in a cooperative manner. Observe fiscal responsibility in use of hotel resources and purchases made on behalf of the hotel.Must supervise and lead all disinfecting and sanitization policies REQUIREMENTS:2-3 years of Housekeeping Manager experience Must be able to work weekends and have a flexible work schedule Microsoft Office knowledge Excellent communication skills Must be at least 18 years of age Must be well-groomed and well-presented with no visible tattoos Familiarity with Forbes Standards Ability to communicate with a language other than English, preferably Spanish or French Prior experience in a 4 or 5 star luxury property Ability to communicate in English both orally and in writing Strong interpersonal communication skills both verbal and written Must always be organized and maintain cleanliness of the Housekeeping office Ability to multi-task in a fast-paced environment Ability to speak using clear and professional language Ability to cross-train across multiple departments and assist when needed Ability to hold staff accountable through coaching and counseling Ability to use mathematical skills to interpret financial information Must interpret and utilize financial information Ability to assist guest with questions about the property, history of the property, surrounding areas and the amenities and packages offered at the property Must be able to lift 30 lbs. Able to stand, bend and walk for long periods of time Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting and climbingBENEFITS: Annual Salary ($75K )Housing providedRelocation assistanceHealth, vision and dental insurancePaid time offEmployee appreciation eventsComplimentary uniformsDelicious “family” meals daily prepared by the chefsReferral bonusesEOE - We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Salary : $75,000