What are the responsibilities and job description for the Parking Enforcement Officer position at Madison, City of (WI)?
Join our team and play a vital role in keeping our city safe, accessible, and running smoothly. As a Parking Enforcement Officer, you’ll perform responsible, uniformed work enforcing City parking ordinances within the Parking Division. Working under the limited supervision of the Parking Enforcement Supervisor, you’ll be assigned walking or driving beats to monitor and address overtime violations, illegal parking, misuse of special permits, and other related infractions. This position requires strong judgment and discretion as you take appropriate enforcement actions and provide clear information and guidance to the public. You’ll also help identify abandoned or stolen vehicles, as well as those with outstanding warrants, initiating actions such as towing or impoundment when necessary. In addition, you’ll complete essential recordkeeping and reporting tasks that support daily operations and ensure accountability.
What We’re Looking For:
- Strong judgment and attention to detail in enforcing regulations
- Clear communication and customer service skills
- Ability to work independently and respond to changing needs
- Comfortable with reporting, documentation, and basic technology
- Reliable, safety-focused, and effective in public-facing situations
HOURS: This position is scheduled for 40 hours per week however, schedules are flexible and may vary to include days, evenings, overnights, weekends and special events.
Employees may be eligible for loan forgiveness through the Public Service Loan Forgiveness Program.
Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply. We value the unique blend of lived experiences and diverse perspectives that comes from non-traditional education pathways and the variety of transferrable skills each candidate brings to the table. We value diversity, equity, inclusion, and belonging. Even if every item on the job posting doesn’t match your experience perfectly, we encourage you to apply and share how your skills and experience can best serve our community.
Parking Regulations Enforcement
- Issue parking citations to motor vehicles and/or engage in related informational efforts to achieve compliance.
- Impound vehicles as required.
- Assist with disabled parking permit fraud investigations: identify possible suspected stolen vehicles.
- Respond to radio dispatch calls regarding parking violations and parking complaints.
Public Relations
- Assist community members in locating stolen, towed, or lost vehicles.
- Respond to the parking enforcement needs of construction/residents.
- Provide public information/clarification regarding parking ordinances and policies of the City and division.
Record Keeping
- Enter, retrieve, and compile vehicle registration information.
- Observe and record down/missing street signs and other hazardous street conditions or traffic accidents.
- Document any vehicle damage and towing locations and distribute copies as appropriate.
- Respond to subpoenas from City Attorney’s Office and testify in court on parking issues, specific violations or fraud cases.
Miscellaneous
- Maintain City of Madison vehicles used for daily assignments.
- Report mechanical problems promptly to ensure safe operation of assigned vehicles.
- Participate in training of new hires.
- Work special events and liaison with organizers to post temporary signage and enforce parking regulations pursuant to the special events.
- Enforce parking restrictions and assist with no parking issues for special events.
Perform related work as required.
One (1) year of experience of direct public contact communicating or explaining organizational policies and procedures to the general public.
-OR-
Associate's degree or higher in Criminal Justice or a closely related field.-OR-
Familiarity with:
- Principles, practices, and terminology applicable to enforcing the City's parking ordinances and regulations.
- Computer software applicable to the duties of the position, including Microsoft Office and Sharepoint.
The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore, successful candidates will have demonstrated ability to effectively work with multicultural communities.
For the complete list of the knowledge, skills, and abilities, please reference the classification specification.
For the complete list of the knowledge, skills, and abilities, please reference the classification specification.
- Possession of a valid driver's license.
- Ability to work a flexible schedule including days, evening, and night shifts, as well as Special Events.
- Must obtain Basic TIME (Transaction Information for the Management of Enforcement) certification within six (6) months of hire and must be re-certified every two (2) years. Because of this certification, candidates must undergo a thorough background check including fingerprints and will be disqualified based on FBI guidelines.
Physical Requirements:
- Ability to work outdoors in all types of weather at various times of day and night while driving, walking, standing, and performing repetitive arm movements when marking vehicles.
- Ability to safely perform physical duties while maintaining situational awareness in active traffic environments and interaction with the public.
- Ability to frequently get in and out of vehicles.
- Ability to walk extended distances, up to 10 miles on a given shift, in all types of weather, when enforcing parking.
- Ability to carry materials weighing up to 20 pounds and may have to bend, lift, reach, and pound signs as necessary.
- Ability to learn to operate a right hand drive vehicle.
- Ability to learn to use a two-way radio, computerized hand-held ticket-writer, and other related equipment.
Salary : $63,871