What are the responsibilities and job description for the Multi-Family Living Regional Manager - Tampa/Orlando, FL position at Madison Capital Group Holdings LLC?
Location: Tampa/Orlando, FL
This position is responsible for leading and directing all regional operations across a multi-state portfolio. The Regional Manager leads and supports a team of Community Managers to ensure optimal performance, strong financial results, high-quality service delivery, and a superior level of resident satisfaction.
Essential Functions and Responsibilities:
- Focus on the financial performance of each community, ensuring optimal staffing, efficient operations, and high returns for investors
- Hire, train, develop, coach, and supervise a portfolio of Community Managers
- Evaluate on-site staff performance in alignment with leasing and operational expectations
- Promote a high level of customer service and ensure all teams deliver exceptional resident experiences
- Achieve budgeted income, expense, and leasing goals across the portfolio
- Oversee the annual budgeting process for each community, working closely with each manager
- Review and analyze monthly financial operations and provide strategic support where needed
- Conduct market evaluations to inform pricing and rent positioning, ensuring alignment with market and budgeted goals
- Partner with each Community Manager to develop marketing strategies, especially for lease-ups, and conduct regular marketing reviews
- Guide and support the execution of lease-up operations and high-end property openings
- Conduct regular site visits to maintain high standards of quality, curb appeal, and service delivery
- Collaborate with internal departments, including Construction Services, for capital improvement and renovation projects
- Foster strong teams through empowerment, open communication, and recognition programs
- Communicate company goals, initiatives, and values consistently to on-site leadership teams
- Travel across assigned states regularly to provide in-person leadership and oversight: NC, VA, TN, GA
Requirements
- Strong financial management skills with experience in budgeting, forecasting, and reporting
- Sales and marketing expertise, including training, goal-setting, and market analysis
- Proven leadership in recruiting, hiring, team retention, coaching, and performance management
- Ability to travel across multiple states: NC, VA, TN, GA
- Proficiency in Yardi, Microsoft Excel, Word, Outlook, and ADP Workforce Now
- Excellent oral and written communication skills
- High level of interpersonal and team collaboration skills
- Professional presence and strong organizational skills
- Action-oriented and resourceful with a proactive, solution-driven mindset
Education and Background
- BA/BS in Business or related field
- Minimum 3 years of experience in Multifamily Regional Management
- Minimum 3 years of experience with Luxury Class A lease-up communities preferred
- Proven success in supervising and mentoring multiple property teams
Benefits
- 401(k) with company match
- Medical, dental, and vision insurance
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Dependent Care FSA
- Company-paid short-term disability and basic life insurance
- Paid parental leave
- Paid time off and company holidays
- Employee referral program
- Employee discounts
- Mental Health Support through Employee Assistance Program (EAP)