What are the responsibilities and job description for the SALES LEAD position at Madison Avenue BID (Business Improvement District)?
About Cartolina
Founded in 2020 by Margaret Anne Nolen, Cartolina was created as a homage to her mother—blending a passion for design with a love for travel, history, and storytelling. Inspired by art, culture, and timeless femininity, the brand is rooted in thoughtful details, refined craftsmanship, and pieces designed to endure season after season. Today, under the creative direction of Melissa Skoog (formerly Vogue, Prada, and Banana Republic), Cartolina blends luxury craftsmanship with modern versatility. Our collections balance polished sophistication with effortless ease, creating timeless wardrobes for women drawn to elevated style, meaningful design, and modern elegance.Why Join Cartolina
Joining Cartolina means becoming part of a highly creative, entrepreneurial, and collaborative retail environment where relationships, storytelling, and exceptional service drive the business.
We are looking for individuals who naturally create connections, love styling clients, and thrive in a fast-paced luxury environment. The ideal candidate is polished, proactive, and energized by building a loyal client base through authentic relationships and elevated service. You are someone who leads with confidence and warmth, understands the importance of hospitality in luxury retail, and is excited to contribute beyond the sales floor—from private appointments and community events to visual merchandising and client outreach.Position Overview
The Sales Lead is a top-performing seller and trusted leader who delivers an elevated client experience while supporting the daily operations of the Madison Avenue boutique.
This individual leads by example on the sales floor, drives business through strategic clienteling, and acts as a brand ambassador for Cartolina. The ideal candidate has experience within luxury or contemporary fashion, a strong understanding of personal styling, and a polished, all-American aesthetic that aligns with the Cartolina customer.
This role requires a hands-on, entrepreneurial mindset and a passion for creating memorable client experiences that extend far beyond the transaction.Key Responsibilities
Deliver an elevated, personalized shopping experience that reflects the Cartolina brand and luxury service standards
Consistently achieve and exceed individual sales goals while supporting overall store performance
Build and maintain a strong client book through outreach, appointment selling, follow-up communication, and relationship building
Develop long-term relationships with local Madison Avenue clientele and visiting customers alike
Provide thoughtful styling guidance with a strong understanding of fit, wardrobe building, occasion dressing, and accessorizing to create a polished head-to-toe look
Support in-store events, private shopping appointments, and community activations
Lead with positivity and professionalism on the sales floor, motivating the team through example
Execute opening and closing responsibilities and serve as a trusted leader in the absence of management
Maintain visual merchandising standards and ensure the boutique reflects the Cartolina aesthetic at all times
Support operational excellence, including shipment processing, replenishment, inventory management, and organizationQualifications
2 years of experience in luxury, contemporary, or elevated retail environments
Previous Key Holder, Sales Lead, Or Leadership Experience Preferred
Proven ability to drive sales results and build a loyal client base
Strong background in clienteling and personalized customer outreach
Passion for fashion, styling, and creating exceptional client experiences
Polished communication and interpersonal skills
Entrepreneurial, proactive, and solution-oriented mindset
Ability to thrive in a fast-paced, dynamic retail environment
Flexible availability, including weekends, holidays, and peak retail periods
Experience with CRM and clienteling platforms, such as Endear preferredWho You Are
You are polished, confident, and naturally relationship-driven. You have a strong sense of personal style and understand the nuances of luxury client service. You love building wardrobes, cultivating loyal clients, and creating experiences that feel personal, elevated, and memorable. You embody an effortless, refined American style sensibility and bring warmth, energy, and enthusiasm to everything you do.To Apply
Send cover letter and resume to CJ Ma, Store Manager, at cjma@cartolinastyle.com
Founded in 2020 by Margaret Anne Nolen, Cartolina was created as a homage to her mother—blending a passion for design with a love for travel, history, and storytelling. Inspired by art, culture, and timeless femininity, the brand is rooted in thoughtful details, refined craftsmanship, and pieces designed to endure season after season. Today, under the creative direction of Melissa Skoog (formerly Vogue, Prada, and Banana Republic), Cartolina blends luxury craftsmanship with modern versatility. Our collections balance polished sophistication with effortless ease, creating timeless wardrobes for women drawn to elevated style, meaningful design, and modern elegance.Why Join Cartolina
Joining Cartolina means becoming part of a highly creative, entrepreneurial, and collaborative retail environment where relationships, storytelling, and exceptional service drive the business.
We are looking for individuals who naturally create connections, love styling clients, and thrive in a fast-paced luxury environment. The ideal candidate is polished, proactive, and energized by building a loyal client base through authentic relationships and elevated service. You are someone who leads with confidence and warmth, understands the importance of hospitality in luxury retail, and is excited to contribute beyond the sales floor—from private appointments and community events to visual merchandising and client outreach.Position Overview
The Sales Lead is a top-performing seller and trusted leader who delivers an elevated client experience while supporting the daily operations of the Madison Avenue boutique.
This individual leads by example on the sales floor, drives business through strategic clienteling, and acts as a brand ambassador for Cartolina. The ideal candidate has experience within luxury or contemporary fashion, a strong understanding of personal styling, and a polished, all-American aesthetic that aligns with the Cartolina customer.
This role requires a hands-on, entrepreneurial mindset and a passion for creating memorable client experiences that extend far beyond the transaction.Key Responsibilities
Deliver an elevated, personalized shopping experience that reflects the Cartolina brand and luxury service standards
Consistently achieve and exceed individual sales goals while supporting overall store performance
Build and maintain a strong client book through outreach, appointment selling, follow-up communication, and relationship building
Develop long-term relationships with local Madison Avenue clientele and visiting customers alike
Provide thoughtful styling guidance with a strong understanding of fit, wardrobe building, occasion dressing, and accessorizing to create a polished head-to-toe look
Support in-store events, private shopping appointments, and community activations
Lead with positivity and professionalism on the sales floor, motivating the team through example
Execute opening and closing responsibilities and serve as a trusted leader in the absence of management
Maintain visual merchandising standards and ensure the boutique reflects the Cartolina aesthetic at all times
Support operational excellence, including shipment processing, replenishment, inventory management, and organizationQualifications
2 years of experience in luxury, contemporary, or elevated retail environments
Previous Key Holder, Sales Lead, Or Leadership Experience Preferred
Proven ability to drive sales results and build a loyal client base
Strong background in clienteling and personalized customer outreach
Passion for fashion, styling, and creating exceptional client experiences
Polished communication and interpersonal skills
Entrepreneurial, proactive, and solution-oriented mindset
Ability to thrive in a fast-paced, dynamic retail environment
Flexible availability, including weekends, holidays, and peak retail periods
Experience with CRM and clienteling platforms, such as Endear preferredWho You Are
You are polished, confident, and naturally relationship-driven. You have a strong sense of personal style and understand the nuances of luxury client service. You love building wardrobes, cultivating loyal clients, and creating experiences that feel personal, elevated, and memorable. You embody an effortless, refined American style sensibility and bring warmth, energy, and enthusiasm to everything you do.To Apply
Send cover letter and resume to CJ Ma, Store Manager, at cjma@cartolinastyle.com