What are the responsibilities and job description for the Residential Consultant position at Madison Apartment Group?
Join Our Dynamic Team!
At Madison Apartment Group, we pride ourselves on fostering a vibrant, inclusive, and supportive company culture. We believe in investing in our employees, offering a wide range of benefits, including comprehensive health coverage, professional development opportunities, and various types of paid time off that truly support your needs. As a part of our team, you'll find a collaborative environment that encourages growth, creativity, and innovation.
Position: Residential Consultant
We are seeking an enthusiastic and customer-focused Residential Consultant to join our team. In this role, you will be the first point of contact for all prospective and current residents, playing a crucial role in apartment rentals, move-ins, and resident relations. You will also assist in planning and participating in resident functions, ensuring a positive and engaging community atmosphere.
Key Responsibilities:
- Provide exceptional customer service, creating a welcoming environment for residents and guests.
- Lead property tours, show vacant units, and market property amenities to close sales and maintain occupancy.
- Handle all activities related to apartment rentals and move-ins, including qualifying prospects and preparing lease documentation.
- Assist in planning and participating in resident functions and community events.
- Maintain thorough knowledge of the market and facilitate prospect generation through effective advertising and follow-up.
- Manage resident service requests and collaborate with maintenance staff to ensure timely resolution.
- Inspect models, vacancies, and community grounds to ensure cleanliness and report any service needs.
- Assist in managing site social media platforms and maintain accurate resident records.
- Complete lease applications, verify applications, and notify prospective residents of decisions.
- Organize and file appropriate reports, leases, and paperwork.
Qualifications:
- Minimum of two years of sales/leasing experience preferred.
- Demonstrated experience delivering exceptional customer service.
- Strong organizational and communication skills.
- Proficiency in Microsoft Office; experience with CRM/Yardi preferred.
- High School Diploma required; Real Estate License preferred.
Why Madison Apartment Group?
- Comprehensive health coverage and benefits.
- Company matched 401(k) Retirement Plan.
- Opportunities for professional growth and development.
- Paid vacation, sick, and holiday time.
- Employee rental discounts.
- Paid new parent leave.
- A supportive and inclusive company culture.
- Tuition reimbursement programs.
If you are a proactive and detail-oriented residential consultant looking to make a positive impact in a dynamic environment, we encourage you to apply!
Madison Apartment Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.