Part-time IT Support Specialist (77049)

This position is a part-time position working in our Pinellas Park, FL office 2-3 days per week from 8am-5pm. 

JOB SUMMARY:   The IT support specialist, under the general direction of System Administrators I and II, will be responsible for administering, monitoring, and supporting the hardware platforms, operating systems, networks, and their related products and technologies. This position will ensure high system uptime and availability standards, establishing documentation, standards, best practices, procedures, processes, and guidelines.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Serve as a first-level escalation point for Technical Services for user-reported issues.
• Set up, maintain, and support all computer systems, including PCs, printers, and copier terminals. Includes VDI, remote employees, and branch locations in the US and Canada.
• Provide appropriate documentation and knowledge transfer to all supported individuals or organizations.
• Provide SQL administration in live and test environments.
• Analyze data contained in the corporate database, identify data integrity issues with existing and proposed systems, and implement solutions.
• Provide Assist business users in effectively using applications and information technology.
• Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements.
• Provide minor programming for some in-house IT projects.
• Provide off-hours maintenance and emergency service support as needed.
• Works as part of a team to implement significant infrastructure projects

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Maintain security and integrity of all infrastructure elements and ensure all security processes, procedures, and standards are correctly implemented.

MANAGEMENT SYSTEM (IMS) RESPONSIBILITIES:

• Improve work processes.
• Provide input and verify that documented procedures are adequate and accurate and in support of the achievement of the strategy
• Understand the IMS policy and how it applies.
• Keep records and data on pertinent business outcomes.
• Participate in internal audits.
• Participate in ongoing process improvement.
• Participate in external registration and surveillance audits.
• Directly support methods and practices of the IMS Process through personal compliance and visible support actions.
• Support CSR activities

DESIRED MINIMUM QUALIFICATIONS:

         Education and Experience:

• A minimum of 1 to 3 years in computer systems support with knowledge of telecommunications equipment.
• Associate degree preferred (minimal)
• Related Certifications are highly preferred.

Necessary Knowledge, Skills, and Abilities:

• Excellent communication skills (written, oral, and listening) are required.
• Extensive knowledge of data processing, hardware platforms, and enterprise software applications.
• Technical experience with systems networking, databases, Web development, and user support.
• Good background in database design in Microsoft SQL and Access.
• Background in SCADA, HMI, Ignition development a Plus.
• Background in Microsoft.NET, Visual Basic, Excel, Word, Outlook, and HTML.
• Good working knowledge skills with Microsoft Office Products.

TOOLS AND EQUIPMENT USED: 

• PCs, Cell Phones, Servers, Network Equipment, and Tools are typically
• needed to build, maintain, and support IT systems.

PHYSICAL DEMANDS:

• Equal amounts of sitting and standing.
• Working in computer terminals or PCs, including wiring, lifting, and moving computer terminals, printers, and PCs.
• Occasional work on a lift or ladder may be required for network operations

WORK ENVIRONMENT:  

• The work will be done in a typical office environment, mainly at a workstation. Part of the time will be spent working in offices and factory locations supporting the IT environment.

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The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements or duties does not exclude them from the position if the work is similar, related, or a logical assignment.  The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the employer's needs and requirements of the job change.