What are the responsibilities and job description for the Madhappy Aspen Store Manager position at Madhappy?
ASPEN STORE MANAGER
Madhappy is a Los Angeles-based clothing brand made for a community of optimists, born in 2017. Madhappy uses apparel, events, and experimental retail spaces – including its permanent flagship in West Hollywood, New York City, and Malibu – to explore a personal expression as a means to an improved state of mind. Its own seasonal stores – with past and present locations including Aspen, Miami, East Hampton, and Tokyo – are each designed to reflect their site, while still sharing the brand’s DNA. The brand currently produces a selection of ever-evolving, evergreen classic styles, seasonally available collections and collaborations. Madhappy supports research and awareness in mental health through The Madhappy Foundation (a 501c(3) non-profit) and writes Local Optimist, a print magazine. Each to celebrate us as works-in-progress, and the personal and collective expression that is a part of that.
About the job
We are looking to hire a full-time Retail Store Manager for Madhappy in Aspen, CO to join our team beginning June 2026 to support the opening of our permanent Aspen Flagship location.
The permanent Flagship will also include a Pantry by Madhappy Coffee Cart, creating a dynamic retail and hospitality experience that brings together product, community, and coffee.
The Store Manager is responsible for overseeing all aspects of store operations, including sales performance, team leadership, customer engagement, and operational efficiency. This role requires a proactive, strategic thinker who can lead by example, inspire their team, and align with Madhappy’s brand values to ensure continued growth and success. This leader will also play a key role in launching and stabilizing our permanent Flagship location, setting the tone for both retail and hospitality excellence.
Key Responsibilities:
Sales & Business Development:
● Drive sales and ensure the store meets or exceeds revenue targets.Analyze key performance metrics, implement strategies to maximize business potential, and adjust tactics as needed.
● Foster a sales-focused culture by training and motivating the team to prioritize clienteling and relationship-building.
● Develop and execute business strategies to optimize store performance and profitability.
● Support revenue growth across both retail and the Pantry by Madhappy Coffee Cart, ensuring a cohesive customer experience.
Team Leadership & Development:
● Lead, mentor, and develop a high-performing store team, ensuring accountability and professional growth.
● Oversee recruitment, onboarding, and ongoing training to build a strong team aligned with Madhappy’s values.
● Hire and develop both retail and coffee cart team members, ensuring seamless collaboration between teams.
● Provide regular feedback, coaching, and performance evaluations to drive team engagement and effectiveness.
● Foster a collaborative and inspiring work environment that encourages innovation and initiative.
Customer Experience & Clienteling:
● Ensure a best-in-class shopping and hospitality experience through personalized service, deep product knowledge, and proactive customer engagement.
● Lead and maintain the store’s clienteling program to build lasting customer relationships and drive repeat business.
● Implement and uphold company standards for customer service across both retail and Pantry touchpoints.
● Resolve customer concerns in a timely and professional manner, prioritizing long-term relationships and brand loyalty.
Operations & Store Management:
● Support the successful opening and launch of the permanent Flagship location in December 2026.
Oversee store operations, including inventory management, stock replenishment, and loss prevention.
● Partner with internal teams to ensure smooth integration of retail and coffee cart operations.
● Ensure the store maintains high standards of cleanliness, organization, and overall preparedness.
● Optimize staffing levels, scheduling, and payroll management to balance efficiency and business needs.
Merchandising & Visual Standards:
● Partner with the visual merchandising team to ensure product placement and store presentation align with brand guidelines.
● Monitor inventory levels, providing feedback on product performance and customer preferences to HQ.
● Ensure all visual standards are maintained to create an engaging and on-brand shopping experience.
Qualifications:
● 3 years of retail management experience, preferably in a high-end or clienteling environment.
Experience opening a new store or leading a store through a major transition strongly preferred.
● Proven ability to drive sales and exceed performance goals.
● Strong leadership skills with experience in team development and coaching.
● Excellent communication, problem-solving, and organizational skills.
● Business-minded with an analytical approach to sales and store performance.
● Passionate about Madhappy’s mission and committed to delivering a top-tier customer and community experience.
Benefits
● Up to 96 hours of PTO annually
● Performance Incentives
● Health, dental, and vision insurance
● Retirement plans available
● Monthly fitness and mental health stipends
● Welcome gift :)
● Employee discount and monthly gifting
$70K – $90K a year with performance bonuses
\nAbout Madhappy
Madhappy is a clothing brand for a community of optimists. Born in Los Angeles, 2017, the brand has built itself around an optimistic ideology, expressed through apparel, events, and experimental retail spaces around the world. Madhappy writes Local Optimist magazine, supports research and awareness in mental health through Madhappy Foundation.
About Local Optimist
Local Optimist is a space for radical discovery and connection. By focusing on open conversations and mindful exploration, we orient people with reliable, optimistic resources — available at any moment.
About The Madhappy Foundation
The Madhappy Foundation™ is non-profit organization, 501(c)(3) with a mission to improve mental health globally. Through The Madhappy Foundation™, 1% of proceeds from every sale benefit our efforts to raise awareness, fund research, and positively impact the mental health movement.
Learn more here.