Production Technician RMA

As the RMA Lead for data loggers, you will be responsible for managing the return merchandise authorization process for our products. You will work closely with customers, technical support team, and other departments to ensure efficient and timely resolution of RMA requests. This role requires strong organizational skills, technical knowledge of our products, and a customer-centric approach to problem-solving.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

· Manage the end-to-end RMA process for data loggers and process returns as needed.

· Coordinate with Customer Service and Sales to ensure accurate pricing as on RMA's as needed.

· Collaborate with the manufacturing and quality team to investigate root causes of product failures and implement corrective actions.

· Maintain accurate records of RMA transactions, including reasons for returns, replacement parts used, and repair activities.

· Provide weekly updates to the Production Manager for any parts or sub-assemblies needed to complete RMA's.

· Provide regular updates to customers on the status of their RMAs and ensure timely resolution to meet service level agreements.

· Identify opportunities for process improvements to enhance the efficiency and effectiveness of the RMA process.

· Train and mentor junior team members on RMA procedures and best practices.

· Provide recommendations for avoiding repeat failures.

· Perform the work in a timely manner, to meet customer on time delivery expectations.

· Coordinate with the calibration team to ensure the split orders are processed correctly.

· Provide weekly updates on past due RMA orders and communicate ship dates when available.

Minimum Qualifications (Knowledge, Skills, and Abilities)

· 5 plus years of experience in technical support, customer service, or RMA management, preferably in the electronics or instrumentation industry. Education in electronics, or related field preferred.

· Strong understanding of data loggers, sensors, and related instrumentation technologies.

· Excellent communication skills with the ability to interact professionally with customers and internal stakeholders.

· Proven problem-solving abilities and attention to detail in diagnosing and resolving technical issues.

· Proficiency in using ERP/MRP systems to track and document customer interactions.

· Ability to work independently with minimal supervision and prioritize tasks in a fast-paced environment.

If you meet the above qualifications and are looking for a challenging and rewarding career, please submit your resume for consideration. MadgeTech offers a competitive salary, comprehensive benefits package, and opportunities for advancement.

Job Type: Full-time

Pay: From $22.00 per hour

Work Location: In person

Salary : $22