What are the responsibilities and job description for the Director of First Impressions position at Madelia Optometric Inc.?
Overview
We are seeking an energetic and personable Director of First Impressions to serve as the welcoming face of our organization. This vital role combines front desk management with administrative support, ensuring every patient and caller experiences professionalism and warmth from the moment they arrive. The ideal candidate will excel in multitasking, demonstrate exceptional communication skills, and possess a proactive attitude to keep our office running smoothly. As the first point of contact, you will play a key role in shaping positive relationships with patients, vendors, and team members alike.
Duties
- Greet visitors warmly and professionally, ensuring they feel valued and comfortable during their visit
- Manage multi-line phone systems with confidence, directing calls efficiently using proper phone etiquette
- Handle incoming correspondence, emails, and inquiries promptly and courteously
- Maintain a clean, organized reception area and manage front desk supplies and materials
- Schedule appointments and assist with basic administrative tasks
- Collect money (cash, check, or credit card) from patients and properly record
- Basic explanation of insurance coverage
Requirements
- Proven experience in office management or front desk roles with strong organizational skills
- Excellent computer literacy including proficiency in Google Workspace (Gmail, Sheets, Docs, Drive), and data entry tools
- Strong customer service skills with the ability to handle multiple phone lines and client interactions gracefully
- Bilingual abilities (English and Spanish) are highly desirable to serve diverse client needs effectively
- Exceptional time management skills to prioritize tasks efficiently in a fast-paced environment
Join us in creating a welcoming environment that leaves a lasting positive impression! We value proactive individuals who thrive on organization, communication, and delivering outstanding customer support. This paid position offers an opportunity to develop your administrative expertise while contributing directly to our organization’s success. We are looking for the right person - minimum 20 hours per week, max 35. All benefits provided regardless of full time or part time status.
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $20 - $25