What are the responsibilities and job description for the Retail Specialist position at Made in TN?
About the Role
We’re looking for a friendly, dependable, and customer-focused Retail Specialist to join the Made in TN team. This role is perfect for someone who loves people, enjoys creating a warm and welcoming shopping experience, and takes pride in representing local makers and thoughtfully curated products.
As a Retail Specialist, you’ll play an important role in helping customers discover Tennessee-made goods, find meaningful gifts, and enjoy a memorable in-store experience. You’ll be a key part of keeping the store beautiful, well-stocked, and running smoothly while delivering genuine Southern hospitality to every guest who walks through the door.
- Greet every customer with a warm, friendly attitude and provide attentive, thoughtful service
- Help customers discover Tennessee-made products and recommend gifts, souvenirs, and local favorites
- Share product knowledge and confidently speak to the story behind our makers and merchandise
- Operate the register and complete customer transactions accurately and efficiently
- Assist with restocking merchandise and keeping displays full, organized, and visually appealing
- Help maintain a clean, tidy, and inviting store environment throughout each shift
- Support daily store operations including opening, closing, and general upkeep as needed
- Assist with receiving product, organizing backstock, and helping keep inventory areas neat
- Work collaboratively with the team to create a positive, upbeat store atmosphere
- Represent the Made in TN brand with professionalism, warmth, and pride in local products
- Friendly, dependable, and naturally customer-focused
- Comfortable starting conversations and helping customers feel welcomed and cared for
- Passion for local makers, small businesses, and thoughtful gifting
- Strong communication skills and a positive, team-oriented attitude
- Organized, detail-oriented, and takes pride in keeping a store looking beautiful
- Able to multitask and stay engaged in a fast-paced retail environment
- Able to stand for extended periods and assist with light lifting, stocking, and merchandising
- Weekend availability (Saturday or Sunday) is required
- Previous retail or customer service experience preferred
- Be part of a brand that celebrates Tennessee makers and local goods
- Help create meaningful shopping experiences for both locals and visitors
- Work in a warm, welcoming, and community-focused environment
- Spend your day surrounded by unique gifts, artisan products, and local favorites
- Be part of a growing small business with heart