What are the responsibilities and job description for the Clinic Operations & Patient Coordinator position at Made 2 Move Physical Therapy and Performance?
Company Description
Our team of Doctors of Physical Therapy and Movement Specialists is dedicated to helping people overcome pain and injuries, get back to doing what they love, and stay active and healthy — for life.
We are growing in Charleston and are looking for a systems-minded operator who thrives in both structure and people-facing environments.
Role Description
This is a full-time, on-site role based on Daniel Island, Charleston, SC, for a Clinic Operations & Patient Coordinator. The Clinic Operations & Patient Coordinator ensures our Charleston clinic schedules stay near capacity, operations run efficiently, and patients experience a high level of service at every touch point.This role serves as the primary operational point of contact. You will manage day-to-day clinic flow while also serving as a confident first point of contact for prospective and current patients.
Primary Responsibilities:
- Scheduling & Capacity Optimization
- Lead Management & First Point of Contact
- CRM, EMR & Systems Organization
- Operational Oversight & Administrative Workflows
- Patient Experience & In-Clinic Leadership
- Light Weekend Support
Detailed list & job description will be provided upon filling out the contact form below on our website.
Qualifications
- Proficient in phone etiquette and appointment scheduling to support patient communication and manage schedules efficiently.
- Comfortable answering phones, discussing services and pricing, and doing occasional initial consult calls with potential new patients
- Experienced in Receptionist Duties with the ability to greet patients and provide a welcoming and professional front office experience.
- Strong Communication skills, both verbal and written, to interact effectively with patients, staff, and external contacts.
- Organizational skills, systems-minded, and ability to multi-task and manage interruptions in a fast-paced clinic environment.
- Experience with healthcare operations or physical therapy practices is a plus.
- Aligned with an active, fitness-forward culture
- Strongly preferred: experience with CRM and EMR software
Compensation & Benefits:
- 50,000 - 65,000 starting salary based on experience
- 401k 4% Employer Match
- 15-20 Days PTO
- Continuing Education & Professional Development
- Opportunity for growth into Operations Manager or Sales/Consult Lead