What are the responsibilities and job description for the Travel Coordinator Lead position at maddoxindustrialtransformer?
About Maddox:
We are the nation's leading provider of electrical transformers to the commercial and industrial market. We have primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. Maddox has been recognized by Inc. Magazine as one of the largest, fastest-growing companies in America.
Maddox was founded on Christian values and we are passionate about investing in the people, processes, and culture that have made this a great place to work.
Discover more at: https://www.youtube.com/@MaddoxTransformer or https://www.maddox.com/
About Maddox You:
You will be an integrated part of a small, capable team, owning the end-to-end travel experience for our employees and their families. This role sits at the intersection of logistics, communication, and problem-solving. Your job is to make travel work—smoothly, efficiently, and without drama—whether that means booking a routine commercial flight or coordinating a multi-day company retreat.
Reactively, you will handle bookings, changes, disruptions, and urgent travel needs, including after-hours and weekend support when plans go sideways. You’ll be expected to think clearly under pressure, communicate calmly, and resolve problems quickly using modern travel platforms and direct relationships with corporate travel partners.
Proactively, you will manage travel systems, onboard new employees to our travel platforms, maintain clean invoicing and receipts, and continually look for ways to improve workflows, SOPs, and the overall employee travel experience. This is not an administrative “paper-pushing” role. It’s a lead position for someone who enjoys owning systems, tightening processes, and making things run better over time.
More about You:
- Organized, detail-oriented, and efficient, with the ability to stay flexible when plans change
- Clear and confident communicator, both written and verbal, even in fast-moving or last-minute situations
- Comfortable juggling multiple trips, platforms, and stakeholders at the same time without dropping details
- Software-savvy and quick to learn new tools and systems
- Experience with travel platforms such as Perk, Airplane Manager, Uber for Business, Airbnb, or similar tools is a plus, but not required
- Prefers modern, digital workflows over manual or paper-based systems
- Strong problem-solver who resolves issues independently and escalates only when necessary
- Calm and steady presence during travel disruptions or high-stress situations
- Team-oriented, with a genuine interest in making travel and work easier for others
Basics
- Full-time. The schedule is generally 7:00 AM - 4:00 PM.
- On call for urgent travel needs.
- Drug-free workplace.
Comprehensive Full-Time Benefits, including:
- 3 Weeks Paid Time Off (PTO) (and an additional week for managers, and an additional week after 5 years).
- Health & Wellness: Can be taken as traditional insurance, or as cash in lieu of benefits. Benefit amounts vary based on age, family status, and eligibility, but as an example, in most circumstances, an employee with a spouse and 3 kids, would be eligible for $19,200 / year or more.
- Paid paternity/maternity leave
- 401k with 100% match up to 8% of wages.
- Paid holidays, marriage and family gifts to celebrate significant life events, and other reimbursements and voluntary benefits and coverages (such as Vision, Dental, Short Term Disability, Additional Life Insurance, Accident, etc), as eligible.
Experience & Education:
We value experience and competence, whether that comes from years in travel coordination, operations, executive support, or a related field. We are also open to training the right person who shows strong judgment, initiative, and attention to detail. What matters most is your ability to manage complexity, communicate well, and continuously improve how things are done.
Pay: Starting $62k - $73k (wages and bonus) plus a comprehensive full-time benefits package that averages more than an additional $20k/year per employee (individual amounts vary on age, family size, and other factors).
Pro Tip: We get a LOT of applicants, so if you want to stand out, write a few sentences telling us what stood out to you, and why you think you'd thrive in this particular opportunity.