What are the responsibilities and job description for the Service Writer position at Maddie's Motor Sports?
Turn your skills into a long-term career with Maddie’s Motor Sports, Western New York’s largest motorcycle and powersports dealership group. We’re looking for an experienced Service Writer / Service Advisor who wants more than just a job—someone ready for stability, growth, and strong earning potential in a fast-paced, customer-focused environment.
If you have dealership service experience and take pride in delivering exceptional customer service while keeping operations running smoothly, this is your chance to join a team that values professionalism and invests in your success.
We service top brands including Can-Am (3-Wheel & Off-Road), Polaris, Slingshot, CFMOTO, Indian, KTM, Husqvarna, Triumph, and Ski-Doo. Experience with these brands is a major plus, but strong communication skills and service knowledge matter most.
What We’re Looking For
- Recent dealership experience as a Service Writer, Service Advisor, or similar role (powersports or automotive preferred)
- Strong customer service and communication skills
- Ability to accurately write repair orders and clearly explain service recommendations
- Experience coordinating with technicians and managing workflow in a service department
- Familiarity with parts, service intervals, and basic mechanical knowledge
- Ability to upsell services ethically while prioritizing customer satisfaction
- Strong organizational skills and attention to detail in a fast-paced environment
- Valid New York State driver’s license (motorcycle endorsement a plus)
- Experience with dealership management systems (DMS) preferred
Why Join Maddie’s?
- Competitive hourly pay plus commission/bonus opportunities
- Opportunity to grow into senior service or management roles
- Full benefits package including medical insurance, PTO, and 401(k)
- Paid Sick Time accruing from day one
- Employee discounts on parts, accessories, and vehicles
- Ongoing training and career development
- Supportive team environment in a growing dealership group
If you’re ready to work in a dealership that values customer experience, supports your growth, and rewards performance, apply today and build your future with Maddie’s Motor Sports.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Service Department: 1 year (Preferred)
- Dealership: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $20 - $25