Food & Beverage Operations Coordinator

Madden's is an award-winning resort, located on more than 1,000 acres, that anticipates the wishes and desires of vacationers and offers them fantastic golf, upscale dining, lakeside spa, tennis, activity programs for children, biking, shopping, and art gallery with painting classes and almost every kind of on-the-water recreation possible in Minnesota, including fishing. Madden’s has distinguished itself by an emphasis on gracious hospitality, quality, and diversity. Our philosophy is simply to provide the best that Minnesota has to offer. Madden’s is currently seeking a full-time Food and Beverage Operations Coordinator to support the Food and Beverage Department. 

The Food & Beverage Operations Coordinator provides administrative, organizational, and operational support to the Food & Beverage Director and F&B leadership team. This position helps ensure the department stays organized, informed, and on track by managing communication, documentation, schedules, meetings, reports, projects, and follow-up.

The position works closely with F&B leaders, managers, chefs, and other departments to coordinate information and keep priorities moving forward. This position requires strong organization, attention to detail, confidentiality, communication skills, and the ability to manage multiple priorities in a fast-paced resort environment.

• Manage Food and Beverage Office by assuring phone coverage, making and managing dining reservations, ordering office supplies as needed, and support the team by managing any billing, reports, correspondence, manuals, research, projects, etc.
• Manage Food and Beverage uniform process including selection, inventory, ordering, and distribution of staff uniforms
• Coordinate the onboarding of new employees including monitoring paperwork status, creating and distributing new hire packets, and sign-up new employees for all required training.
• Liaison for department leaders for all facets of the hiring process including J1 recruitment, job postings, reviewing new applicants, assisting hiring managers in interview process including conducting interviews when needed.
• Point person on updating and maintaining department POS system including menu item input, with assistance as needed.
• Check payroll daily and make adjustments to timecards.
• Attend BEO meeting and F&B Level 10’s on a weekly basis. Attend other meetings as directed but the Food and Beverage Operations Director.
• Work with event managers to ensure details about groups are communicated to banquet services staff and Beverage department.
• Outlet performance reporting: Includes weekly and monthly reporting regarding outlet menu performance; departmental project and task tracking; outlet service standard auditing and reporting.
• Schedules serve safe classes and Alcohol awareness training.
• Maintains reservation system and outlet operating hours
• Seasonal operations support regarding: Menu development; vendor contract set up; organize communication on outlet strategic alliance expectations; Menu design, formatting, editing; compile and communicate outlet seasonal operational schedules.
• Work with Beverage Manager on updating and operation of Yellow Dog inventory system. Provide input on Resort beer, wine and alcoholic beverage offerings.

Skills and Abilities:

• Organized, great communication, calm under pressure, decisive & flexible.
• Excellent listening, speaking, and writing skills.
• Must be able to work alongside other people and independently.
• Ability to make decisions and problem solve quickly and efficiently.
• Time management.

Education/Experience:

High School Diploma or GED equivalent. At least 5 years of Food and Beverage Experience.

Supervisory Responsibilities:

None

Work Environment:

Work is performed primarily in an office environment and on the Resort property.

Physical Demands:

Primarily stationary such as sitting or standing for prolonged periods of time. Requires the ability to operate standard office equipment and keyboards. Must have the ability to stand, walk, talk/hear, both in person and by telephone, occasionally required to stoop, kneel, bend, crouch and lift up to 50 pounds.

Expected Hours of Work:

8:00am – 4:30pm Monday through Friday during the winter. Varying hours including nights and weekends during the summer.

Travel:

No Travel required.

 Certificates/Licenses:

• Valid Driving License and company approval to drive company vehicles.
• ServSafe Training.  Alcohol Awareness Training.

Salary : $23 - $26