Product Manager

About Mad Mobile

Mad Mobile is an AI-driven software development company headquartered in Tampa, FL, revolutionizing the restaurant and enterprise retail industries. Our innovative solutions empower businesses to enhance customer experience, streamline operations, and drive growth through cutting-edge technology. From mobile ordering and payments to advanced point-of-sale systems, our AI-driven approach helps industry leaders stay ahead in an ever-evolving digital world. As a fast-growing organization, we foster a collaborative, dynamic, and inclusive culture dedicated to delivering exceptional value to our clients and employees. Join us in shaping the future of restaurants, retail, and hospitality through intelligent, technology-driven innovation.

In this role, you will:

Own: Take end-to-end ownership of payments product development, from payment flow conceptualization to merchant onboarding and transaction processing optimization.

Define: Clearly define and articulate payments product strategies, roadmaps, and goals that align with business objectives and regulatory requirements.

Develop: Collaborate with engineering, design, compliance, and business teams to develop and prioritize payment features, integrations, and security enhancements.

Deliver: Ensure successful delivery of high-quality payments products that meet merchant needs, reduce transaction friction, and maximize conversion rates.

Communicate: Effectively communicate payments product plans, regulatory updates, and technical decisions to stakeholders across all levels of the organization.

Core Responsibilities

• Payments Strategy & Roadmap: Develop and execute comprehensive payments product roadmap including payment methods, checkout optimization, fraud prevention, and merchant tools
• Merchant Experience: Design and optimize payment flows for restaurant and retail merchants, focusing on speed, reliability, and ease of use
• Integration Management: Oversee payment processor integrations, gateway partnerships, and third-party payment service implementations
• Compliance & Security: Ensure all payment products meet PCI DSS, PII protection standards, NACHA and relevant financial regulations
• Data-Driven Decisions: Analyze payment performance metrics, conversion rates, decline rates, and merchant feedback to drive product improvements
• Cross-functional Leadership: Lead payments initiatives across engineering, design, sales, and customer success teams

Required Qualifications

• 3 years of product management experience with at least 2 years specifically in payments, fintech, or financial services
• Deep understanding of payment ecosystems including processors, gateways, card networks, and alternative payment methods
• Technical proficiency with payment APIs, webhooks, and integration patterns
• Regulatory knowledge of PCI compliance, NACHA, anti-money laundering (AML), and relevant financial regulations
• Strong analytical skills with experience in payment metrics, A/B testing, and data analysis tools
• Excellent communication skills with ability to explain complex payment concepts to both technical and non-technical stakeholders
• Experience with Agile/Scrum methodologies in fast-paced development environments
• Understanding of Payment Facilitation

Preferred Qualifications

• Bachelor's or Master's degree in Business, Computer Science, Finance, or related field
• Experience in restaurant/retail technology or vertical-specific payment solutions
• Knowledge of emerging payment trends such as Buy Now Pay Later (BNPL), digital wallets, cryptocurrency, or embedded finance
• Previous experience with payment processors like Stripe, Square, Adyen, or similar platforms
• Understanding of fraud detection, risk management, and chargeback prevention strategies
• Familiarity with payment industry standards and card network rules (Visa, Mastercard, etc.)

Success Metrics

• Payment conversion rate optimization
• Transaction processing reliability and uptime
• Merchant onboarding time reduction
• Payment-related support ticket reduction
• Compliance audit success rates
• Revenue growth from payment features 

Our core values: 

• Customer – WE believe that our customers deserve the best from us every day. 
• Accountability – WE take ownership and make things happen. 
• Teamwork – WE win as a team and have fun doing it. 
• Innovation – WE innovate, inspire, ignite the future!  
• Integrity – WE are honest, ethical, and trustworthy.  

Why Join Mad Mobile?

Mad Mobile is the #38 fastest-growing company in Florida and #9 on the Tampa Bay Times Top 100 Workplace List. We’re proud of our culture and promote diversity and a healthy work-life balance. 

What about the benefits you ask?

At Mad Mobile, we're committed to taking care of our employees right from the start. That's why there's no waiting period for our plans -- they kick in from day one. We're proud to offer market-leading benefits for medical, dental, and vision and cover a generous amount of your premiums. To make sure you're off to a great start, we even provide you with a $1000 HSA contribution (prorated based on your start date and split into two payments).

Additionally, we provide a 401(k) plan with a matching contribution of up to 6%, and the best part is you're fully vested from day one. At Mad Mobile, we're not only building the next generation of in-store experiences; we're also building the next generation of incredible teams.

EEOC Statement

Mad Mobile is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

**Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Mad Mobile does not accept unsolicited headhunter and agency resumes. Mad Mobile will not pay fees to any third-party agency or company that does not have a signed agreement with Mad Mobile.