What are the responsibilities and job description for the Call Center Agent - Entry Level position at MAD Live Solutions?
Description:
About Us
MAD Live Solutions partners with clients to deliver outstanding customer experiences through effective communication and support services. We are expanding our Baton Rouge team and looking for driven individuals to join us.
Position Overview
We are hiring an Entry-Level Call Center Agent to handle customer inquiries, provide information, and support client campaigns. This role is ideal for individuals with strong communication skills who are comfortable working in a fast-paced environment.
Key Responsibilities
- Handle inbound and outbound customer calls
- Provide accurate information about products and services
- Resolve customer concerns in a timely and professional manner
- Document customer interactions and maintain records
- Meet daily and weekly performance targets
- Collaborate with team members and supervisors
Requirements:
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Ability to remain professional under pressure
- Good listening and problem-solving skills
- Basic computer proficiency
- Previous call center experience is a plus (not required)
What We Offer
- Paid training provided
- Career advancement opportunities
- Performance-based incentives
- Team-oriented work environment
- Consistent schedule and full-time hours