Customer Service Representative, Credit Services - $15+/hr. 10am-6:15pm with weekends

About:

Macy’s is proudly America’s Department Store. There’s a reason we’ve been around for 160 years. Customers come to us for fashion, value and celebration. Our colleagues are empowered to grow their careers while finding meaningful ways to make a difference.

Macy’s Credit and Customer Service (MCCS) supports the digital and in-store shopping experience and manages relationships with our credit cardholders. Our call center teams support and drive hundreds of millions of dollars in sales annually. We solve problems so our customers can get back to shopping! MCCS is a people-focused culture where we support one another to be our best for our customers. Join a people-focused culture and a FUN, collaborative team! We serve customers across a wide span of hours of operation, allowing for a variety of work shifts and availability of hours. Do you love helping people get answers and solve problems? If so, there’s an opportunity for you to shine at Macy’s Credit and Customer Service.

Benefits include a weekly base pay plus opportunity to earn a quarterly company incentive. Additional opportunity to earn $1 per hour premium pay for all hours worked on the weekends and after 6pm on weekdays. 20% discount on most Macy’s merchandise.

This is a Work from Home Call center job. You must live within a commutable distance to our Macy's Westshore store.

Job Overview:

Responsible for resolving customer issues via the telephone for all financial adjustments, including, but not limited to, transferring sales, payments, returns, guideline increases, and credit referrals from sales colleagues; performing other duties as assigned.

Essential Functions:

• Answer and resolve customer billing issues related to payments, returns, and sales.
• Answer and resolve calls from sales colleagues and customers regarding guidelines increases and credit referrals.
• Complete various Credit Customer Service functions based on business needs.
• Regular, dependable attendance and punctuality.

Qualifications:

Education/Experience:

• High school diploma or general education degree (GED) required.

• One to three months related experience and/or training preferred.

Communication Skills:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.

• Write reports, business correspondence, and procedure manuals.

• Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

• Apply concepts of basic algebra.

Reasoning Ability:

• Ability to solve practical problems involving a variety of concrete variables in situations where only limited standardization exists.

• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands:

• Regularly required to sit, talk, hear, use hands to finger, handle, and feel.
• Occasionally required to reach with hands and arms and walk.
• Requires close vision.

Other Skills:

• Ability to provide outstanding customer service to external and internal customers on a consistent basis.
• Ability to take control of and resolve customer issues utilizing active listening skills.
• Ability to adapt quickly to changing customer expectations and needs.
• Ability to be a self-starter who is comfortable taking the initiative.
• Strong decision-making abilities.
• Strong analytical skills.
• Excellent communication skills.
• Ability to navigate multiple computer applications and work from a dual monitor setup.
• Ability to complete financial transactions accurately and proficiently.

Work Hours:

• Ability to work a flexible schedule based on department and company needs.

This job description is not all-inclusive, and Macy’s Inc. reserves the right to amend this job description at any time. Macy’s Inc. is an Equal Opportunity Employer and is committed to a diverse and inclusive work environment. Candidates for positions in San Francisco ONLY can review their rights and the Company’s obligations under SFPC Art. 49 here. Candidates for positions in Los Angeles ONLY can review their rights and the Company’s obligations under LA MC Ch. XVIII Art. 9 here. Candidates for positions in Philadelphia ONLY can review their rights and the Company’s obligations under PC Ch. 9-3500 here.

Same Posting Description for Internal and External Candidates