What are the responsibilities and job description for the Vehicle Systems Support Specialist position at MacQueen Equipment LLC?
- Provide scheduled and on-demand technical support for law enforcement and specialty vehicle systems, equipment, and installed technology.
- Serve as a technical resource for vehicle upfitting systems, including emergency lighting, sirens, mobile computing, communications equipment, and other integrated technology.
- Assist with coordinating equipment installations, system upgrades, and technology deployments to ensure customer needs and timelines are met.
- Serve as a primary point of contact for customer technical questions, service inquiries, and troubleshooting requests.
- Diagnose and troubleshoot electrical, electronic, and integrated vehicle system issues, working toward timely and effective resolutions.
- Research technical issues, identify solutions, and provide guidance to customers and internal service teams.
- Collaborate with technicians, manufacturers, and other internal resources to resolve more complex technical issues.
- Follow up with customers to ensure issues are resolved and equipment is functioning properly.
- Maintain accurate documentation of technical support activities, troubleshooting steps, resolutions, and customer interactions.
- High school diploma or GED required; additional technical training or certification in automotive technology, electronics, information technology, or a related field preferred.
- 2 years of experience in technical support, automotive electronics, vehicle upfitting, or a related technical field preferred.
- Working knowledge of 12V electrical systems, wiring, and electronic components commonly used in vehicles.
- Familiarity with law enforcement or emergency vehicle equipment, including lighting, sirens, mobile computing, communications systems, and other integrated technology preferred.
- Ability to diagnose technical issues, troubleshoot problems, and identify practical solutions.
- Comfortable using diagnostic tools, software applications, and technical documentation to support troubleshooting and repairs.
- Strong communication and customer service skills, with the ability to explain technical information clearly to customers and team members.
- Ability to manage multiple support requests, prioritize tasks, and follow through to resolution.
- Strong attention to detail and ability to maintain accurate service records and documentation.
- Ability to work independently while collaborating with technicians, vendors, and internal teams.
- Proficiency with computers and common business software applications.
- Valid driver's license and ability to meet company driving requirements.
- Hands-on role supporting real customers and mission-critical technology
- Opportunity to grow technical expertise and expand into advanced support or product roles
- Collaborative, supportive culture rooted in service and problem-solving
- Competitive compensation and benefits with long-term career opportunities
Physical Demands & Work Environment:
This position combines computer-based responsibilities with frequent physical activity in a shop or service environment. The role may require:
- Frequently sitting and using a computer, including keyboarding, accessing technical information, and completing service documentation.
- Frequently standing, walking, bending, reaching, and moving throughout the workplace.
- Occasionally lifting, carrying, pushing, pulling, or moving items weighing up to 50 pounds.
- Working in shop or service environments with potential exposure to moving mechanical parts, noise, fumes, and other equipment-related hazards.
- Using appropriate personal protective equipment (PPE) when required by applicable safety procedures.
Job Description Disclaimer
This job description is intended to provide a general overview of the position and is not an exhaustive list of all responsibilities, duties, qualifications, or skills required. Responsibilities may evolve based on business needs.
MacQueen Equipment is committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of their positions.
Equal Employment Opportunity
MacQueen Equipment is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, creed, religion, ancestry, national origin, sex, pregnancy, sexual orientation, gender identity, age, disability, marital status, familial status, veteran status, status with regard to public assistance, membership or activity in a local commission, or any other status protected by applicable law.
Pre-Employment Requirements
Employment offers are contingent upon the successful completion of applicable pre-employment screening requirements, which may include a criminal background check and drug testing, in accordance with company policy and applicable federal, state, and local laws.