What are the responsibilities and job description for the Investor Services Associate position at Macquarie Group?
Join the Enterprise division within Macquarie Asset Management as an Associate in the Fund Management team, supporting our Real Assets division. Our Fund Management team are the key business partners covering the middle office function for our real assets products, including finance, treasury, operations, investor relations and valuations. As an associate, Americas Investor Relations, you will be a key member of the New York Fund Management team supporting infrastructure products for our Real Assets platform.
While Macquarie offers hybrid working for many of our roles, this role does require 3 days a week in our office location.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
What role will you play?
You will support Americas Investor Relations within Enterprise, Macquarie Asset Management by owning day-to-day investor engagement and ensuring best-in-class client service across our Americas funds, acting as a key point of coordination for investor queries and onboarding activities. You will coordinate management of fund mailboxes and query workflows end-to-end—triaging inbound requests, driving timely and accurate responses, and ensuring communications are clear, consistent and aligned with agreed messaging across the platform. This will include working closely with the broader Fund Management team and the Client Solutions Group to coordinate investor requests, track actions to completion, prepare and review due diligence materials and investor reporting templates, and manage client escalation as required to resolve complex issues.
The role also focuses on enhancing the investor engagement operating model, working closely with the Investor Query Management team in India and the fund administrator to drive process improvements and deliver high-quality client service across the Americas region. You will also support investor onboarding by coordinating logistics, managing documentation requests, and maintaining oversight of key milestones and stakeholder responsibilities to deliver a smooth investor experience.
Salary range for this position: $100,000 - $140,000/Year. Actual base salary may vary based upon, but not limited to, relevant experience, time in role, peer and market data, prior performance, business sector, and geographic location. You may also be eligible for an annual discretionary incentive compensation award. You can further read about the full spectrum of benefits we offer our people listed below.
What You Offer
What We Offer
Benefits
At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:
Macquarie Asset Management is a leading global asset manager, trusted by institutions, individuals and communities to responsibly manage $A720 billion in assets. MAM provides clients with a diverse range of investment solutions that seek to deliver superior risk-adjusted returns.
All figures as at 30 September 2025, excluding assets acquired by Nomura on 1 December 2025.
Empowering all kinds of bright and driven people
We are committed to providing an inclusive environment for all that values and respects different experiences, skillsets and perspectives. Macquarie provides access to opportunities for all individuals regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.
We provide reasonable accommodation to individuals who may need support during the recruitment process and employment. If you require an accommodation, please let us know during the application process.
While Macquarie offers hybrid working for many of our roles, this role does require 3 days a week in our office location.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
What role will you play?
You will support Americas Investor Relations within Enterprise, Macquarie Asset Management by owning day-to-day investor engagement and ensuring best-in-class client service across our Americas funds, acting as a key point of coordination for investor queries and onboarding activities. You will coordinate management of fund mailboxes and query workflows end-to-end—triaging inbound requests, driving timely and accurate responses, and ensuring communications are clear, consistent and aligned with agreed messaging across the platform. This will include working closely with the broader Fund Management team and the Client Solutions Group to coordinate investor requests, track actions to completion, prepare and review due diligence materials and investor reporting templates, and manage client escalation as required to resolve complex issues.
The role also focuses on enhancing the investor engagement operating model, working closely with the Investor Query Management team in India and the fund administrator to drive process improvements and deliver high-quality client service across the Americas region. You will also support investor onboarding by coordinating logistics, managing documentation requests, and maintaining oversight of key milestones and stakeholder responsibilities to deliver a smooth investor experience.
Salary range for this position: $100,000 - $140,000/Year. Actual base salary may vary based upon, but not limited to, relevant experience, time in role, peer and market data, prior performance, business sector, and geographic location. You may also be eligible for an annual discretionary incentive compensation award. You can further read about the full spectrum of benefits we offer our people listed below.
What You Offer
- Bachelor's degree required, Finance, Accounting, Economics, or related field preferred
- Ideally 3-5 years of related working experience required, preferably in alternative financial services or private equity in an Investor Relations or Client Services role
- Strong organizational skills with the ability to autonomously manage multiple workstreams and deadlines
- Ambitious with excellent communication skills and the ability to engage and influence stakeholders across different levels
- Strong communication and organizational skills, including the ability to manage multiple initiatives and effectively communicate with key stakeholders to ensure client requirements are consistently met
What We Offer
Benefits
At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:
- 1 wellbeing leave day per year and a minimum of 25 days of annual leave
- 20 weeks’ paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks’ paid leave for secondary caregivers
- 2 days of paid volunteer leave and donation matching
- Benefits and initiatives to support your physical, mental and financial wellbeing such as medical, prescription drug, dental, and vision insurance; health savings account and dependent day care savings account; life insurance, disability, and other insurance plans; 401(k) and short/long term disability
- Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services
- Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
- Recognition and service awards
- Hybrid and flexible working arrangements, dependent on role
- Reimbursement for work from home equipment
Macquarie Asset Management is a leading global asset manager, trusted by institutions, individuals and communities to responsibly manage $A720 billion in assets. MAM provides clients with a diverse range of investment solutions that seek to deliver superior risk-adjusted returns.
All figures as at 30 September 2025, excluding assets acquired by Nomura on 1 December 2025.
Empowering all kinds of bright and driven people
We are committed to providing an inclusive environment for all that values and respects different experiences, skillsets and perspectives. Macquarie provides access to opportunities for all individuals regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.
We provide reasonable accommodation to individuals who may need support during the recruitment process and employment. If you require an accommodation, please let us know during the application process.
Salary : $100,000 - $140,000